HR Manager

AllClear - Voted UK's No.1 for Customer Care; Romford; Hybrid; GBP 50,000 - 55,000

Job description

HR Manager

Department: Human Resources

Employment Type: Full Time

Location: Romford

Compensation: £50,000 - £55,000 / year

Description

We're looking for an experienced and dynamic HR Manager to join our HR Team. As HR Manager, you will work closely with the Head of HR and senior leadership to align HR initiatives with business goals, enhance employee engagement, and ensure compliance with employment laws and legislation.

You will provide support to multiple sites and will play a key role in driving the HR agenda and the blending and merging of cultures. This role will be focused on overseeing and developing HR operations, ensuring consistent implementation of HR policies and practices, and fostering a cohesive and high-performing work environment.

Key Responsibilities

Strategic HR Leadership:

• Working alongside the Head of HR, you will help to develop and implement HR strategies that align with the company's mission and business objectives.

HR Operations Management:

• Oversee and manage HR operations across multiple locations to ensure consistency and efficiency.
• Develop and implement standardised HR policies, procedures, and systems that support organisational objectives.
• Monitor and evaluate the effectiveness of HR operations at each location, making improvements as needed.

Multi-Site Support:

• Provide guidance and support to local HR teams managers on HR policies, procedures, and best practices.
• Conduct regular site visits to understand local HR challenges and provide hands-on support.
• Facilitate communication and collaboration between locations to share best practices and ensure a unified approach.
• Work to develop the HR Team by identifying skills gaps and implementing development plans and any relevant training.

Employee Relations:

• Serve as the primary point of contact for complex employee relations issues, providing guidance and support to local HR teams.
• Address and resolve employee grievances, conflicts, and disciplinary actions in a fair and consistent manner.
• Promote a positive and inclusive work environment across all locations.

Performance Management:

• Oversee performance management processes to ensure consistency and fairness across locations.
• Support managers in setting performance goals, conducting evaluations, and addressing performance issues.
• Identify and coordinate training and development programs to enhance employee skills and performance.

Total Reward:

• Support with the creation of comprehensive total rewards strategies that align with the organisation's objectives.
• Support with the development of compensation structures, including base pay, bonuses, and incentives.
• Support with the design of benefits packages that cater to the diverse needs of employees.

Compliance and Risk Management:

• Ensure compliance with UK Employment Law and relevant legislation.
• Conduct regular audits of HR processes and records to ensure compliance and identify areas for improvement.
• Develop and implement risk management strategies to minimise legal and regulatory risks.

Employee Engagement and Retention:

• Develop and implement initiatives to enhance employee engagement and satisfaction across all locations.
• Foster a positive workplace culture that promotes collaboration, innovation, and employee well-being.
• Conduct employee surveys and analyse feedback to improve HR practices and employee experiences.

HR Data Management and Reporting:

• Maintain accurate and up-to-date employee records in compliance with data protection regulations.
• Generate HR reports and analytics to support decision-making and monitor HR metrics across locations.
• Use HR data to identify trends and areas for improvement.

What we're looking for

• Proven experience in a HR Manager role, ideally within a fast-paced, multi-site environment
• Strong knowledge of UK employment law and HR best practices
• A track record of managing complex employee relations cases with professionalism and fairness
• Experience supporting change management, organisational development, and culture initiatives
• A proactive, solutions-focused approach with the ability to influence and coach managers at all levels
• Experience leading or supporting talent management, succession planning, and employee engagement initiatives
• Excellent communication and relationship-building skills, with the ability to quickly establish trust and credibility
• Strong organisational skills and the ability to manage competing priorities with ease
• A CIPD qualification (Level 5 or above) or equivalent experience is desirable
• Experience working with HR systems and data to drive insight and decision-making

Benefits

• Hybrid Work Model: Eligible for hybrid working based on a weekly working pattern of 3 days in the office and 2 working from home.
• Generous Holiday Allowance: 33 days of annual leave (including bank holidays).
• Comprehensive Benefits Package: Includes a discretionary annual bonus, company-paid health cash plan, company pension via salary sacrifice, Perkbox discount portal, holiday buy scheme, travel insurance discounts, and more.
• Supportive Environment: Be part of a collaborative and encouraging team culture in a company committed to transparency, empathy, and inclusivity.
• Convenient Location: Easy access to bus routes and trains