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Hotel Receptionist (part time)
New Forest Hotels
England
On-site
GBP 10,000 - 40,000
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Job summary
An established industry player is looking for a motivated Hotel Receptionist to join their dynamic team at a beautiful hotel. In this role, you will provide exceptional customer service, manage guest check-ins and check-outs, and ensure a welcoming reception area. This position offers a chance to thrive in a fast-paced environment while developing your career in hospitality. If you have a passion for helping others and enjoy working in a collaborative setting, this opportunity is perfect for you.
Benefits
28 days holiday (pro rata)
Birthday off
Career development opportunities
Discounted hotel rates
Pension scheme
Employee recognition programmes
Qualifications
- Previous experience in customer service, preferably in hospitality.
- Excellent communication and interpersonal skills are essential.
Responsibilities
- Welcome guests and manage check-ins and check-outs.
- Handle guest enquiries and complaints professionally.
Skills
Customer Service
Communication Skills
Organisational Skills
Time Management
Ability to Work Under Pressure
Tools
Microsoft Office
Job description
We are seeking a highly motivated and friendly Hotel Receptionist to join our New Forest Collection team at our stunning Burley Manor Hotel. The successful candidate will be responsible for providing excellent customer service to all guests and ensuring the smooth running of the reception area.
Responsibilities
- Welcome guests and check them in and out of the hotel
- Manage all guest enquiries and complaints in a professional and timely manner
- Take reservations and provide information about hotel facilities and services
- Ensure the reception area is clean and tidy at all times
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficient in Microsoft Office
- Salary £12.00 per hour plus service charge
- 28 days holiday (pro rata) per year plus your birthday off
- Opportunities for career development and progression
- Discounted rates on hotel accommodation and facilities across Collection
- Pension scheme
- Employee recognition and reward programmes
If you are passionate about providing exceptional customer service and have the skills and qualifications we are looking for, please apply now.
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