Emergency Department Receptionist (Band 3)

Main area Receptionist Grade NHS AfC: Band 3

Contract Permanent

Hours Part time - 30 hours per week (Mixture of shifts to cover a 24 hour shift pattern, including: Earlies 07:30-15:30, Days 08:00-16:00, Lates 14:00-22:00, and Nights - 21:30-07:30 (approx 4 per month))

Job ref 423-7086407

Employer Airedale NHS Foundation Trust

Employer type NHS

Site Airedale Hospital

Town Keighley

Salary pro rata per annum

Closing 06/04/2025 23:59

Emergency Department Receptionist (Band 3)

Be part of our future landscape

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale.

These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you’ll be a key part of our journey over the next few years.

Job overview

To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.

Main duties of the job

1. Reception and documentation of patients attending the Emergency department using the hospital computer system (SystmOne).
2. Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.
3. Checking clinical coding on SystmOne prior to discharging patient records, ensuring any follow up referrals are dealt with in accordance with the appropriate pathway.
4. Communicate effectively and sensitively to distressed patients and relatives.
5. Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.
6. Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust.
7. General admin duties e.g. filing, dealing with telephone enquiries, scanning etc.

Working for our organisation

You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team.

You will be required to be flexible and adaptable as you can be asked to swap shifts on occasions to meet the demands of the service.

We are looking for staff with commitment to quality and care and working together for patients.

Detailed job description and main responsibilities

For further details please see the attached job description and person specification attached to this advert.

Person specification

Qualifications

• ECDL/CLAIT or equivalent or SystmOne experience

Experience

• Significant and recent reception/office experience in a health care setting
• Experience and understanding of confidentiality policies and procedures
• Experience of working shifts with a flexible approach to work
• Previous work in a pressurised environment
• Experience in dealing with distressed patients and relatives
• Experience in working in a multi-disciplinary team
• Understanding the importance of data quality
• Experience in working a 24/7 shift system, including nights

We are happy to discuss flexible working opportunities.

NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.

If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost from your first full month's salary.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Tracey Mattock Job title Administration Manager Email address tracey.mattock@nhs.net Telephone number 01535292289

Jacqueline Briggs, Admin Supervisor, Ext 4484