Community Receptionist

Merseycare; Knowsley; On-site; GBP 23,000 - 24,000

Job description

Main area Administrative Services Grade Band 2 Contract 9 months (9 Month Fixed Term (Maternity Cover)) Hours Part time - 15 hours per week (7am -7pm Monday to Sunday) Job ref 350-CC7062736

Site V7 Town Prescot Salary £23,615 per annum Salary period Yearly Closing 24/03/2025 23:59

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. We encourage all applicants to share their equality information with us.

Job overview

We have a 15 hour Part Time Maternity Cover vacancy post for motivated and enthusiastic staff members to work for the Community Reception team. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.

The post holder must have excellent interpersonal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable. Staff member must be willing to work across all sites as required.

Post holder will be required to cover sickness and absence. The service is open Monday to Friday 7am to 7pm depending on service needs and shifts are allocated according to ensuring service needs are met.

Main duties of the job

The post holder will provide reception and administrative duties to ensure the smooth day-to-day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.

Detailed job description and main responsibilities

Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations. Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe. Report any incidents or accidents in accordance with Trust Policy. Staff may be required to work from other bases within the organisation.

Person specification

Qualifications

• NVQ Level 2, or equivalent, or equivalent experience.
• IT literate.

Knowledge/Experience

• Proven experience of word processing, spreadsheet, and email software
• Experience of using patient administration systems Effective communication and interpersonal skills including telephone skills and face to face communication
• Experience of general administration office skills – filing, photocopying, faxing, note taking
• Ability to work to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner
• Experience of handling cash/raising invoices relating to patient charges
• Ability to plan, prioritise and schedule own work
• Good organisation skills
• Ability to work without supervision
• Able to work flexibly in accordance with service needs

Values

• Accountability
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Transparency and honesty
• Discreet
• Change oriented

Skills

• Must be able to transport self around the community

Please ensure you check the email account from which you apply for all correspondence. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.

Should you require a reasonable adjustment to our recruitment process please email [e-mail] to ensure that measures can be put in place to support you.

The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

FULFIL YOUR POTENTIAL AND SPREAD YOUR WINGS WITH MERSEY CARE

At Mersey Care, our commitment to ‘perfect care’ lies at the heart of everything we do, a person-centred care that starts with you. It’s a pledge to create an environment and staff support that will enable you to do the best job you can possibly do, to be the best you can possibly be.

You’ll be joining one of the most innovative and progressive NHS trusts in the country. One that offers specialist inpatient and community services to support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.

You’ll have a home in the North West of England where your work/life balance is respected and working from sites easily commutable from Liverpool, Manchester, North Wales and Cheshire with many roles operating a hybrid working system.