Head of Events

Sodexo Group; Greater London; On-site; GBP 100,000 - 125,000

Job description

Join Fulham Pier as the Head of Events, where you will oversee the daily operations of match days and everyday functions while driving exceptional customer satisfaction and advocacy. You will play a pivotal role in maximising event profitability through strict adherence to packages and effective stock management. Collaborating with internal teams, you'll ensure seamless service delivery, manage alcohol sales in compliance with our Premises Licence, and uphold the safety and well-being of staff and customers. This role offers the opportunity to grow services that align with client expectations while maintaining budgetary control. If you're a dynamic leader with a passion for events and a commitment to excellence, we want to hear from you!

What You'll Do:

• To co-ordinate with Fulham Pier Event and Fulham Pier Sales teams and collaboratively deliver the everyday mode briefing to the FOH team.
• To complete all appropriate paperwork, including Everyday Mode Feedback form, staffing time sheets and cleaning check sheets.
• To oversee and manage bar operations ensuring that drinks service is as per the agreed package and that any discrepancies with stock are investigated and reported.
• To ensure the aesthetic set up and staffing standards of the event spaces in advance of opening to guests.
• To meet and greet all clients on arrival and ensure that satisfaction checks are made throughout the duration of the lounge opening hours.
• To report any issues in regard to service standards, maintenance and health and safety in a timely manner to the Operations Director.
• To provide on the job training to all hospitality staff members, event space and kitchen familiarisation; health and safety; accident and emergency procedures; customer service; lounge service; COSHH; licensing. To provide completed documentation to the Operations Director.

What We're Looking For:

• Proven experience managing front-of-house operations, preferably in a high-volume restaurant or hospitality environment.
• Strong leadership and team management skills, with the ability to train, motivate, and lead a front-of-house team.
• Excellent communication and interpersonal skills, with the ability to handle guest complaints and resolve issues efficiently.
• Strong organisational skills, with the ability to manage multiple tasks in a fast-paced environment.
• Knowledge of health, safety, and hygiene regulations, with a commitment to maintaining high standards.
• Flexibility to work during peak periods, including weekends, evenings, and matchdays, as required by the business.

Ready to be part of something greater? Apply today! Career progression for the caring profession.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.