Global Benefits Manager

Contentsquare; London; Hybrid; GBP 45,000 - 85,000

Job description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

We are looking for an experienced Global Benefits Manager with expertise in the EMEA region, focusing on both strategic leadership and day-to-day management of benefits programs. In this role, you will design, implement, and manage the daily administration of benefits programs across multiple geographies. You will be responsible for ensuring regulatory compliance, optimizing benefit offerings, and providing seamless benefit delivery. Experience in managing benefits in APAC is a plus.

What you'll do:

• Lead the design, implementation, and management of benefits programs, including health insurance, retirement plans, wellness initiatives, and pension schemes.
• Administer and manage the day-to-day operations of benefits programs, ensuring efficient enrollment, vendor management, and compliance with local regulations.
• Develop, manage, and optimize Leave of Absence (LOA) programs across the region, ensuring compliance with local regulations and handling day-to-day LOA administration.
• Partner with HR, payroll, Finance, and external vendors to ensure seamless administration of benefits and LOA programs.
• Manage relationships with global benefit brokers, vendors, and third-party administrators to ensure effective service delivery and smooth benefit administration.
• Oversee pension/retirement plan administration, ensuring adherence to local regulatory requirements and ensuring employee engagement in the programs.
• Drive the annual benefit renewal process, administering the renewal cycle, evaluating proposed changes, and assessing cost and business impact.
• Provide education and communication strategies to help employees understand their benefits options and make informed decisions.
• Conduct benefit surveys, audits, and analyze data regarding employee demographics, utilization patterns, program effectiveness, and program costs.

What you'll need to succeed:

• 5+ years of experience in global benefits administration with a strong focus on EMEA.
• Deep knowledge of pension and retirement schemes, health insurance, wellness programs, and statutory benefits.
• Proven experience managing the day-to-day administration of benefits programs, including vendor management, compliance, and employee communication.
• Proven experience managing LOA programs (including statutory leave and paid/unpaid leave).
• Knowledge of global compliance regulations in benefits and LOA programs.
• Strong analytical, project management, and problem-solving skills with the ability to manage multiple projects simultaneously.
• Excellent communication and relationship management skills, with the ability to convey complex benefits and LOA concepts to diverse audiences.

Nice to have:

• Experience in managing benefits in APAC is highly desired.
• Immigration experience is preferred, particularly in relation to work permits, visa transfers, and global mobility.

Why you should join Contentsquare:

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.
• Work flexibility: hybrid and remote work policies.
• Generous paid time-off policy (every location is different).
• Immediate eligibility for birthing and non-birthing parental leave.
• Wellbeing and Home Office allowances.
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work.
• Every full-time employee receives stock options, allowing them to share in the company’s success.
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts.
• And more benefits tailored to each country.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.