German Speaking Customer Service Advisor

Harper Recruitment; Nottingham; Hybrid; GBP 24,000 - 29,000

Job description

German Speaking Customer Service Advisor
£24,500
Nottingham (hybrid)
Hours: 36.25 per week Monday to Friday

Permanent contract

Harper Recruitment Group is working in partnership with a Global company who are looking for 3 German Speaking Customer Service Advisors to support their wholesale and retail customers. You will be the key contact via email, telephone, and online chat to support the customers shopping journey.

What will the role involve?

1. Communicating with customers via email, telephone and online
2. Assisting customers with a range of enquiries including; order taking, product knowledge, tracking deliveries, returns, refunds, sizing, and quality queries
3. Successfully managing multiple tasks to promptly solve customer queries
4. Working closely with marketing, retail, and other teams to improve customer satisfaction
5. Discussing new products and promotions with customers
6. Updating in-house computer systems
7. Identifying ways to improve processes in order to enhance customer journey, brand loyalty and sales
8. Other administrative or customer service tasks to support the wider teams

Who are we looking for?

1. Fully fluent in German and English, able to communicate both verbally and in writing
2. Customer-focused with proven customer service experience
3. Able to work to customer service targets, metrics and KPIs
4. Experience using Microsoft Office including Excel

What's in it for you?

1. Hybrid working - 3 days in the Nottingham office, 2 days from home
2. 25 days holidays (plus bank holidays) rising to 29 with length of service and your birthday off
3. 12% contributory pension scheme (8% from us and 4% from you)
4. Flexibility to work 15 days per year from abroad anywhere in Europe
5. Free secure onsite parking and discounts with local public transport
6. Cycle to work scheme
7. Employee Assistance program offering free access to mental health and wellbeing support plus legal and financial advice
8. Casual dress code
9. 50% employee discount
10. Subsidised canteen and break-out areas
11. Development opportunity in a global company
12. Supportive and diverse company culture

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.