Experienced Jewellery Sales Assistant

Lesotho Jewellery; Greater London; On-site; GBP 40,000 - 60,000

Job description

Job description
We are seeking a dedicated and customer-focused Jewellery Store Assistant to join our team. The ideal candidate will have a passion for jewellery, excellent interpersonal skills, and the ability to provide outstanding customer service. Knowledge of the Romanian language is an advantage, helping us to cater to a diverse clientele. This role involves assisting customers with their purchases, maintaining the shop’s appearance, and supporting the daily operations of the store.

Key Responsibilities

1. Customer Service:
   Greet and assist customers in selecting jewellery pieces that suit their needs and preferences.
   Provide detailed information about the features, benefits, and care of jewellery items.
   Offer personalized recommendations and advice on jewellery selections.
   Utilize Romanian language skills to assist Romanian-speaking customers (if applicable).
2. Sales:
   Achieve and exceed sales targets through effective customer engagement and product knowledge.
   Handle sales transactions accurately, including cash handling, credit card processing, and issuing receipts.
   Promote special offers and upsell additional products when appropriate.
3. Product Knowledge:
   Maintain in-depth knowledge of the store’s product range, including new arrivals, trends, and special collections.
   Stay updated on industry trends and the latest jewellery designs.
4. Store Maintenance:
   Ensure the store is clean, organized, and visually appealing.
   Arrange and display jewellery to highlight features and attract customers.
   Conduct regular inventory checks and assist with stock management.
5. Customer Relations:
   Build and maintain positive relationships with customers to encourage repeat business.
   Address and resolve customer inquiries and complaints in a professional manner.
   Collect customer feedback and report to the management for continuous improvement.
6. Operational Support:
   Assist with opening and closing duties as needed.
   Support promotional activities and in-store events.
   Perform other duties as assigned by the Store Manager.

Qualifications:

1. Education: High school diploma or equivalent; additional coursework in retail, sales, or customer service is a plus.
2. Experience: Previous experience in retail, particularly in jewellery or luxury goods, is preferred.

Skills:

1. Strong communication and interpersonal skills.
2. Excellent customer service and sales skills.
3. Ability to work in a fast-paced environment and handle multiple tasks.
4. Attention to detail and a high level of accuracy.
5. Basic computer skills and familiarity with point-of-sale systems.
6. Proficiency in Romanian is a bonus and will be considered an advantage.

Personal Attributes:

1. Friendly, approachable, and professional demeanor.
2. Passion for jewellery and fashion.
3. Honest and trustworthy with a strong sense of integrity.
4. Ability to work independently and as part of a team.
5. Flexible availability, including weekends and holidays.

Benefits:

1. Competitive salary with performance-based incentives.
2. Opportunities for professional development and career advancement.
3. Positive and supportive work environment.

Job Type: Full-time
Pay: TBD
Expected hours: 40 – 50 per week
Experience: Jewellery Sales Assistance: 1 year (preferred)
Language: Romanian (preferred)

Experience: Required
Languages: English – Advanced. Romanian – Advanced
Employment: Full-time
Schedule: Monday-Saturday, 10:00 am - 6:00 pm
Salary: £12 – £13 hourly
Starting time: Immediate start!

About Lesotho Jewellery:
Lesotho Jewellery is pioneering the development of a comprehensive jewellery ecosystem that seamlessly integrates online and offline experiences, leveraging cutting-edge AI and AR technologies. Our vision is to revolutionize the industry by