Engineering manager

Mitie Cleaning & Hygiene Services; Carlisle; On-site; GBP 80,000 - 100,000

Job description

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Engineering Services Manager

Location: Mitie - Cumberland Infirmary

Employment: Full time

We are currently searching for a qualified and reliable Engineering Services Manager to lead our operational and technical hard services department based at the Cumberland Infirmary.

The Engineering Services Manager will have up to four technical direct reports (at Supervisor/Manager level) and overall responsibility for the Estates/Hard FM function.

As the Senior Estates Facilities Manager, you will be responsible for planned and reactive maintenance delivery and develop a proactive approach to the upkeep of operations within the Estates on the contract. Your duties will also include managing a team of people to deliver PPM and reactive works on time week in, week out, in accordance with Estates Maintenance Service output specification.

Proven experience in a Senior Estates and management role is key alongside excellent organizational and leadership abilities. Good understanding of Hard FM/Estates works and equipment is ideal, as well as outstanding written and verbal communication skills.

Job Description

Role objectives

• Responsible for the operational management of the Cumberland Infirmary estate, including all building and engineering systems, roadways, footpaths and grounds, and for ensuring that these are maintained to the appropriate NHS and statutory standards in line with the Service Level Agreement (SLA).
• Has overall responsibility for the provision of an efficient, effective and safe Client focused maintenance service, within the allocated budgets, using Directly Employed staff and Contractors, and through the development of suitable operational plans and maintenance programmes, ensuring that engineering maintenance, including contract work is carried out to appropriate standards and specifications.
• Leads the on-going development and continuous improvement of the maintenance and repair services within his/her remit, and undertakes Authorised Person duties as required, in areas such as Specialised Ventilation, Medical Gases, Decontamination and Water Safety etc.
• Provides expert specialist and professional building and engineering expertise to other Mitie/estate staff, directors, and senior management of the Client organisation, and may also advise external agencies.

Main duties

Team Management

• Manages both Directly Employed and Indirect Labour i.e. Contractors to ensure the operational effectiveness of the planned preventive and reactive (repairs) maintenance services for all Site buildings, engineering plant and equipment, and grounds.
• Line management responsibility for the Engineering Supervisors, their respective teams and Administrators, ensuring that managerial/technical responsibilities and objectives for the team members managed are clearly defined and that managers and members of the maintenance team are developed and supported to make an effective contribution to the corporate objectives of Mitie, and delivery of the day to day maintenance service.
• Develops and maintains effective open and transparent channels of communication to ensure that all members of staff are kept informed in a timely and appropriate manner of matters relating to their roles, such as via regular team meetings.
• Facilitates effective communication and co-operation within Mitie, and with the Clinical Care Groups, Corporate Departments and the relevant external organisations, such as key Suppliers to the Site.

Planning and Performance Review

• Responsible for the co-ordination and development of local operational plans and work programmes for the estates maintenance function, which support Mitie/Trust business plans.
• Contributes to the agreement and implementation of service and financial objectives for the areas under control.
• Monitors the performance of the estates operational maintenance team against its agreed objectives and SLA, and is responsible for taking corrective action where necessary.
• Regularly evaluates and reviews the performance of the estates operational maintenance team, and where appropriate, develops and subsequently implements initiatives and improvements to enhance performance, and or to ensure compliance with statutory and NHS standards in line with SLA.
• Ensures the most appropriate and effective use of resources, both in-house and external Contractors, taking into account competing priorities and performance targets.

Resource Management

• Assists the Head of Estates and finance colleagues with the budget setting process, to ensure that adequate resources are made available to maintain the estate in a safe condition.
• Responsible for managing the delegated budgets and expenditure controls, including the achievement of any agreed cost improvement targets.
• Identifies and implements efficiency improvements in line with SLA.
• Manages all resources e.g. in-house, contract, joint ventures etc. under own control, in the provision of an effective maintenance and repair service.

Human Resources

• Has overall responsibility for the management of all estates operational/maintenance staff at the designated Site.
• Implements a programme of staff performance reviews and objective setting, including identification of staff development and training needs.
• Ensures adherence to all Mitie Human Resources policies and procedures within the estates operational maintenance team, and implements these in a fair and consistent manner.
• Establishes key performance indicators for the maintenance service, utilising management reports from the Estates CAFM systems (ConceptMRI), taking corrective action to rectify poor performance where necessary.
• Promotes positive management/employee relationships, engagement and involvement, by working collaboratively with the Staff-Side representatives.
• Works closely and respectfully with all Mitie colleagues in support of Mitie's values.

Estates Operations

• Responsible for Site level operational management of the estates maintenance service, working closely with the Head of Estates to develop standardised Site wide policies and procedures, which ensure compliance with statutory legislation and Healthcare guidance, such as the Health Technical Memorandum (HTM) in line with SLA.
• Acts as an ‘Authorised/Responsible Person/Lead' (AP/RP) for one or more technical functions, such as Medical Gases, Electrical Safety (HV/LV), Legionella Control (Water Safety), Specialist Ventilation and Decontamination etc, undertaking specialist and site familiarisation training as required.
• Responsible for ensuring that maintenance of the estate (comprising of all grounds, buildings and engineering systems) is in accordance with all relevant statutory requirements, including Approved Codes of Practice (ACoPs) and the relevant Health and Safety Executive (HSE) guidance in line with SLA.
• Ensures that the ‘Duty Holder' requirements under the Control of Asbestos Regulations are effectively discharged by maintaining an up to date asbestos register and ensuring that this is consulted prior to relevant work commencing and that appropriate precautions are taken when undertaking work in the vicinity of Asbestos Containing Materials (ACMs).
• Responsible for ensuring that suitable and sufficient Risk Assessments, Method Statements and Standard Operating Procedures (SoPs) are in place to ensure a safe system of work for the in-house maintenance team and external Contractors undertaking work on the Site, combined with effective site inductions, adequate work supervision and on-the-job sample audits.
• Manages all aspects of the on-site plant and equipment operation, so as to minimise energy and utilities consumption, collaborating with the Head of Estates on matters relating to energy and environmental management.
• Works collaboratively with the Projects Team on all new project schemes to ensure that the installations are fit for purpose when handed over, and effectively commissioned.
• Manages all commercial and technical aspects of the contracts procured for the operation and maintenance of the estate, including specialist service contracts, and the provision of waste management arrangements for estates produced waste.
• Contributes to the upkeep of the Estates Risk Registers, by adding and updating any significant estates related risks to the Mitie risk management software system, and ensures that the risks are proactively managed and monitored.
• Supports prompt incident reporting via Mitie's current system to enable lessons to be learned and any necessary corrective measures to be implemented in a timely manner.
• Ensures that robust contingency and business continuity plans are developed and implemented for own area of responsibility, in conjunction with the Head of Estates.
• Works closely with the Head of Estates in the development of long-term estates operational strategies, to minimise operating costs, maximise asset life and availability, identifying cost-effective solutions to operational failures and problems.
• Acts as Estate Manager on-call for the Site directing appropriate resources to resolve operational issues/emergency situations, and to provide support to facilities or clinical staff on duty.
• Contributes to any service reviews which may lead to improvements to the systems in place and/or services provided in line with the SLA.
• Deputises for the Head of Estates as required.

SYSTEMS AND EQUIPMENT

• Is fully conversant with the corporate communication and IT systems and utilises these for optimum effectiveness, undertaking regular team meetings and ‘tool-box' talks to ensure that staff are fully briefed to undertake their roles, including from a Health and Well-Being perspective.
• Ensures that appropriate systems are put in place for the safe storage and recovery of all estate related information, maintaining confidentiality where appropriate.
• Regular requirement to use the Estates CAFM systems (ConceptMRI) to develop and/or create reports for performance monitoring and service improvement purposes.

DECISIONS, JUDGEMENTS AND FREEDOM TO ACT

• Responsible for day to day site operations and maintenance, and works with a large degree of autonomy at site level, providing work status and service performance updates to the Head of Estates as requested.
• Is accountable for all significant decisions affecting the services under his/her control in liaison with the Head of Estates, including those related to financial and human resources, quality and service developments within the estates operational function and those issues having wider implications for services across the Site/Mitie.
• Supports the wider Estates Management team in ensuring appropriate systems are in place to deliver effective, efficient and statutorily compliant services in line with SLA.

COMMUNICATION AND RELATIONSHIPS

• Develops and maintains effective systems of communication, written and verbal, formal and informal, within the operational estates function.
• Ensures that relevant information in respect of the estates operational function is disseminated as appropriate throughout the maintenance team and to external Contractors where appropriate.
• Presents written and verbal reports as requested in relation to estates operational activities at a variety of forums, including the Site/Client's formal Committee meetings.
• Ensure that confidentiality is maintained at all times in accordance with Mitie's Information Governance (Confidentiality) Policy.

PHYSICAL, MENTAL AND EMOTIONAL DEMANDS OF THE POST

• Works flexibly as necessary in order to meet critical short term deadlines when dealing with operational issues/incidents, whilst working in the long term to achieve Mitie's objectives.
• Acts sensitively in ensuring that the concerns of staff are dealt with sympathetically, alongside service needs and requirements.
• Occasional exposure to highly emotional situations, and required to deal with staff grievances and disciplinary issues as they arise.
• Occasionally exposed to highly unpleasant conditions during work related to sewers and drains etc. and to unpleasant conditions when working outside in inclement weather, or in confined spaces, such as Subway Ducts and Plant Rooms.