QA Specialist (12 month FTC) London

flagstoneim.com; London; Remote; GBP 35,000 - 65,000

Job description

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

As the QA Specialist, you’ll act as a quality control ambassador and the subject matter expert for Flagstone’s Operations processes, ensuring that all client applications and client files are completed to the highest standard and in line with regulatory requirements. You’ll champion the continuous improvement of service standards to deliver a premium and secure onboarding experience to customers.

What you’ll do:

Risk Management – You’ll be responsible for contributing to risk management at Flagstone and adhering to Complaints Policy, KYC & AML Policy, Health & Safety, Treating Customer Fairly.

Process Efficiency – You’ll be responsible for contributing ideas and supporting the implementation of process efficiencies within the QA Team and across the Operations Team.

Stakeholder Management – You’ll manage the relationships across the Operations Team and deal with internal queries as the first point of contact. Responsible for providing real-time feedback on any areas of concern in relation to the customer journey.

Reporting – You’ll be responsible for owning and building the QA dashboard to ensure effective reporting.

Quality – You’ll conduct QA on Customer Contact and workload to ensure policies and processes are followed correctly and excellent service is provided.

Additional responsibilities:

• Champion the future vision of the Operations QA Team.
• Coach and mentor the Operations Team to develop their skillsets and support them in becoming SMEs.
• Stakeholder management with members of the Operations Management Team.
• Help to deliver the Operations QA strategy.
• Produce and maintain QA reporting.
• Contribute ideas to optimise process efficiencies across the Operations Team.
• Deliver tailored training sessions based on QA findings to upskill the Operations Team.
• Proactively contribute to OKRs and KPIs across the Operations QA Team.

What you’ll bring:

• ICA Qualification in AML/KYC or equivalent work experience.
• 2+ years’ experience working as a Senior Onboarding Executive within a Fintech/financial services environment.
• Advanced knowledge in AML/KYC - customer and enhanced due diligence, sanctions, PEP, Adverse media and Financial Crime related screening.
• Familiarity with regulators and the regulatory audit process in financial institutions.
• Familiarity with background and identification screening tools such as Comply Advantage, Lexis Nexus, World-Check, GBG or similar.

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Life insurance (four times your annual salary).
• Dental/optical care.
• Matched pension contributions (5%).
• Income protection.
• Around the World in 90 days (remote working possibility).
• £1,000 annual learning bursary.
• Remote working kit, for when you're not in the office.
• Access to our platform, at no cost.
• Additional 3 days community and charity leave each year.
• Quarterly half days for Wellness leave.
• Flexible bank holidays.

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

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