Customer Service Manager

Precision Recruitment UK Ltd; Thurrock; Hybrid; GBP 35,000 - 40,000

Job description

Customer Service Manager

Location: RM20 1WJ - Office Location
Type: Permanent
Rate: £35,000 - £40,000 per annum
Benefits: 50/50 Hybrid/Office, Matched Pension, Life Assurance, Car Allowance

Are you a motivated individual with experience managing a customer service team? If the answer is yes, please read on..

We are looking for a Customer Service Manager in the South East to join a growing aftersales and service team for a market leader in construction equipment.

Due to nationwide growth, the company is expanding their team.

This is a full-time permanent position responsible for the management of the customer service team and is commutable from the RM20 postcode.

The Role - Customer Service Manager:

1. Lead and manage a team of seven across three locations (both in person and remotely)
2. Oversee ERP & CRM systems, ensuring efficiency and proper use
3. Monitor order processing from receipt to dispatch
4. Drive customer portal adoption and enhance online order processes
5. Coordinate with warehouse & logistics teams for smooth operations
6. Analyse and manage pricing & discount structures
7. Handle customer queries, complaints, and escalations
8. Plan and execute seasonal promotions and campaigns
9. Manage team performance, development, and remote workers
10. Work with internal departments to improve customer satisfaction
11. Ensure the health, safety, and well-being of the team

Key Candidate Requirements - Customer Service Manager:

1. 5 years of experience in a Customer Service Management / Supervisor position
2. Experience using Microsoft Dynamics CRM or similar CRM system
3. Experienced in leading and motivating a team of 5 or more
4. Must hold a UK driving licence and access to your own vehicle
5. Excellent communication & organisational skills
6. Prepared to travel within the UK and potentially Europe when required
7. Willingness to work in a demanding & customer-focused environment
8. Ability to build & maintain employee and customer relationships
9. Good Microsoft Office Skills: Excel, Word, PowerPoint, Outlook, Workday
10. Knowledge of SAP/AS400 Platforms (desirable)

The Package - Customer Service Manager:

1. £35,000-£40,000 per annum
2. 50/50 office-based and hybrid
3. Monday - Friday Day Shifts 37.5 hours
4. 33 days holiday (including annual leave)
5. Up to 8% matched pension
6. Company laptop and phone provided
7. Car Allowance
8. Life Assurance

Interested? To apply for this Customer Service Manager position, here are your two options:

1. "This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
2. "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know.

Precision People is committed to keeping our candidates informed and offers a guaranteed response within 7 days when applying through the application system.