Customer Service Advisor - 12 Month FTC

Movianto; Bedford; On-site; GBP 40,000 - 60,000

Job description

Are you a Customer Service Advisor looking for a new role? Do you want to make a difference and contribute to better patient outcomes?

Hours of work: 37.5 hours, Monday - Friday with variable shifts between 8am - 6pm. You will be paid £26,500 per annum. This is a 12-month fixed term contract.

Benefits

• No weekend or Bank Holiday working
• Onsite Gym/Discounted PureGym membership
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Up to 4% Employer Pension Contribution
• 2x DIS
• Access to Simply Health
• 24/7 GP, Physiotherapy and Counselling through our EAP service
• Cycle to Work Scheme
• Access to MyRewards a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

The purpose of this role is to provide exceptional customer service support for one of the world's leading medical device manufacturers. Working as part of a small specialist team, you will play a key role in ensuring life-saving cardiovascular products reach hospitals across the UK and beyond. From managing orders and handling enquiries to resolving issues efficiently, your focus will be on delivering a seamless service that supports both healthcare professionals and patients. While your primary responsibility is customer service, you may also be required to support the picking and despatch of these vital products when needed.

How you'll make an impact in Customer Services at Movianto:

• Managing orders from initial receipt to successful hospital delivery
• Handling telephone and email enquiries, ensuring prompt resolution
• Liaising with operations teams to guarantee seamless delivery
• Investigating and resolving queries such as late deliveries and uplift requests
• Processing export paperwork for returns and liaising with logistics teams
• Keeping clients informed of order and query statuses
• Supporting service improvements by identifying root causes of issues
• Occasionally assisting in the picking and despatch of life-saving products

What it will take to thrive in Customer Services at Movianto:

• Previous customer service experience (ideally in logistics, healthcare, or service provision)
• Strong communication skills, both written and verbal
• Professional and courteous telephone manner
• Excellent organisational skills and ability to prioritise workload
• Attention to detail with strong data entry and accuracy skills
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office
• A proactive, problem-solving mindset and a passion for great customer service

Desirable: Experience in root cause analysis, service failure prevention, and influencing customers internally and externally.