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Customer Service Advisor

TN United Kingdom

Stafford

On-site

GBP 21,000 - 25,000

21 days ago

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An established industry player is seeking a Customer Service Advisor to enhance their dynamic team in Stafford. This role offers a fantastic opportunity to grow within a niche sector, providing luxury motorhomes and services. With a focus on personal development, candidates will receive funding for NVQs in Customer Service and Business Administration, alongside role-specific training. The position requires a professional demeanor, strong administrative skills, and an interest in vehicles. Join a friendly and supportive environment that values its employees and offers unique perks, including staff use of company motorhomes and festive bonuses.

Christmas Bonus

Company Paid Christmas Party

Staff Use of Company Motorhome

Company Provided Lunches

Minimum of two years administrative experience required.
Customer service skills and a driving license are essential.

Manage customer interactions and vehicle logistics effectively.
Upsell products and maintain accurate client records.

Administrative Experience

Customer Service Skills

Interest in Cars/Motorhomes

NVQ in Customer Service

NVQ in Business Administration

CRM Software

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Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.

This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.

Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.

Experience within a car sales environment or similar would be highly advantageous.

The Customer Service Advisor must:

Have two years or more administrative experience
Have a driving license and access to a vehicle due to the location
Be professional in appearance and nature
Possess an interest in cars, motorhomes or travel

Duties of Customer Service Advisor:

Take ownership of the customer and their vehicle from point of sale throughout the product life
Work under the instruction of the Service Centre Manager and Operations Manager
Meet and greet all customers upon arrival
Qualify the customer to achieve accurate diagnostic information
Communicate with allied departments including the workshop
Communicate and approve any additional work needed on vehicles
Manage the logistics and parking of all vehicles on site
Upsell allied products and services
Continually update the CRM with accurate client details and vehicle history
Respond to any customer enquiries within two hours of receipt
Provide reception cover as needed

Hours of work for a Customer Service Advisor:

Full Time
Monday-Friday, 8AM-5PM
Must work one out of three Saturdays, 9AM-1PM

Pay Rate for a Customer Service Advisor:

Full Time
Up to £25,000 per annum
Christmas bonus

Benefits for a Customer Service Advisor:

Exceptional facilities
Extensive personal development programme including NVQ in Customer Service and Business Administration
Christmas bonus and company paid Christmas party
Friendly and nurturing team
Niche industry sector
Staff use of company motorhome for leisure
Company provided Jacket Potato lunches each Friday

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