Assistant Service Manager

Transformationunitgm; Ealing; On-site; GBP 42,000 - 51,000

Job description

Employer: London North West University Healthcare NHS Trust

Employer type: NHS

Site: Northwick Park Hospital

Town: Northwick Park

Salary: £42,939 - £50,697 per annum Inclusive of High Cost Area Supplement

Salary period: Yearly

Closing: 08/04/2025 23:59

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy.

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

• H onesty
• A ccountability
• T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

Job overview

Key responsibilities

• Support for the day-to-day operational management of the service.
• Management of a full and flexible administrative support to the service.
• Management of efficient robust data capture systems.
• Active contribution to the delivery of “patient centred” services.
• The post-holder will be expected to deputise for the Service Manager when required.
• The post holder will be responsible for analysing reports and working with SDM and GM on addressing capacity gaps.

Main duties of the job

• Manage personal workload to meet both corporate and personal deadlines.
• Prioritise workload in a way that enables the delivery of both important and urgent tasks.
• Manage staff and delegate appropriate tasks, ensuring competence of the staff to whom work is delegated.
• Organise staff briefings and meetings as appropriate.
• Support the senior management team in undertaking capacity and demand exercises in order to best plan and deliver services.
• Facilitate collaborative working between all stakeholders inside and outside of the Directorate including both clinical and non-clinical staff.
• Participate in the development of a shared vision for the Division and promote a culture where all staff understand and are involved in working together towards the achievement of the service and Trust objectives.
• Support the development of collaborative partnerships and effective working relationships with clinical staff, managers and members of the multi-disciplinary team (MDT), creating an environment within which all staff have an opportunity to become closely involved in, or have genuine opportunity to influence and improve, the management, planning and development of services.
• Identify changes that may be required in an area to deliver the service and actively implement these changes with the support of the Service Delivery Manager.
• Seek to work with a “problem solving approach” in order to identify solutions to challenges in the service.

Person specification

• Experience of handling complaints.
• Educational achievement to degree level equivalent or significant relevant managerial experience in NHS or similar setting.
• Experience of producing regular comprehensive reports.
• Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork.
• Excellent time management skills and able to work under pressure and multitask.
• Comprehensive knowledge of Microsoft packages including Word, Excel, Access and PowerPoint.
• Experience of financial monitoring in NHS.
• Ability to negotiate and influence staff.

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black, Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.