Assistant Service Manager - Clinical Genetics

Main area Clinical Genetics Grade NHS AfC: Band 6 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 337-NP-8703MF

Employer London North West University Healthcare NHS Trust Employer type NHS Site St Marks, Northwick Park Hospital Town Harrow Salary £42,939 - £50,697 per annum including HCAS Salary period Yearly Closing 15/04/2025 23:59

Assistant Service Manager - Clinical Genetics

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

• H onesty
• A ccountability
• T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

Job overview

KEY RESPONSIBILITIES

The key responsibilities of the post-holder will include:

• Support for the day-to-day operational management of the service
• Management of a full and flexible administrative support to the service
• Management of efficient robust data capture systems
• Active contribution to the delivery of “patient centred” services

The post-holder will be expected to deputise for the Service Manager & Team Leads when required.

Main duties of the job

• Manage personal workload to meet both corporate and personal deadlines.
• Prioritise workload in a way that enables the delivery of both important and urgent tasks.
• Manage staff and delegate appropriate tasks, ensuring competence of the staff to whom work is delegated.
• Organise staff briefings and meetings as appropriate.
• Support the senior management team in undertaking capacity and demand exercises in order to best plan and deliver services.
• Facilitate collaborative working between all stakeholders inside and outside of the Division - this will include both clinical and non-clinical staff.
• Participate in the development of a shared vision for the Division and promote a culture where all staff understand and are involved in working together towards the achievement of the service and Trust objectives.
• Support the development of collaborative partnerships and effective working relationships with clinical staff, managers and members of the multi-disciplinary team (MDT), creating an environment within which all staff have an opportunity to become closely involved in, or have genuine opportunity to influence and improve the management, planning and development of services.
• Identify changes that may be required in an area to deliver the service and actively implement these changes with the support of the Service Managers and Clinical Leads.
• Seek to work with a “problem solving approach” in order to identify solutions to challenges in the service.

Person specification

Education/ Qualifications

• Educated to degree level or equivalent knowledge, skills and management experience
• Previous operational management experience within the NHS or similarly complex organisation

Knowledge & Experience

• Knowledge and experience of service improvement tools and techniques
• Proven track record of meeting significant national targets
• Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues
• A sound understanding of HR processes
• Budget management
• Knowledge and effective management of patient pathways

Skills, Abilities and Attributes

• Full range of IT skills including Excel and PowerPoint
• Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
• Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and teams
• Problem solving skills: able to respond to unexpected issues; provide a first line response and identify appropriate sources of secondary support

HEART Values

• Demonstrate commitment to Trust HEART values – Honesty, Equity, Accountability, Respect, and Teamwork.

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black, Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.