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Desktop Support
TN United Kingdom
London
On-site
GBP 80,000 - 100,000
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Job summary
An innovative firm seeks a Techbar analyst to enhance employee support through effective troubleshooting and customer service. In this role, you will engage directly with users to resolve hardware and software issues, ensuring a seamless experience across various platforms and devices. Your ability to communicate effectively with diverse audiences will be key in fostering collaboration between users and IT teams. Join a dynamic environment where your contributions will make a significant impact on operational efficiency and user satisfaction. Embrace the challenge of adapting to new technologies while maintaining high standards of service excellence.
Qualifications
- Experience in customer service and technical support in an enterprise environment.
- Strong problem-solving skills with the ability to adapt to new technologies.
Responsibilities
- Assess and troubleshoot employee requests in person on a daily basis.
- Provide outstanding customer service while managing user engagement.
Skills
Customer service
Problem-solving
Adaptability to new technologies
Communication skills
Listening skills
Technical support
Network troubleshooting
Active Directory support
Endpoint security tools
Audio/Visual support
Tools
MacOS
Windows 10
iOS
Android
Active Directory
Anti-virus software
Firewall
Video conferencing tools
Audio/Visual equipment
Job description
Job Summary:
As a Techbar analyst, you will assess, troubleshoot, and resolve employee requests in person as needed on a daily basis. Requests will vary from hardware and software to corporate infrastructure related issues requiring on-site analysis & resolutions. You’ll provide outstanding customer service while managing engagement between end users, operational leadership, and IT teammates.
Required Skills/Experience:
- Experience collaborating with various teams in a service-oriented customer-success environment.
- Experience troubleshooting issues, researching solutions, and problem-solving efficiency.
- Ability to learn & adapt quickly to new technologies and business requirements.
- Ability to solve complex incidents by applying known documented solutions and processes, while maintaining work task ownership to completion with minimal direct supervision.
- Ability to communicate with different audiences, regardless of technical understanding, across multiple channels including face to face, instant messaging, emails, and video conferencing.
- Ability to leverage attentive listening to understand and empathize with customer needs.
- Experience supporting various OS in an enterprise environment including: MacOS (primary), Windows 10 (secondary), iOS, and Android.
- Experience supporting various hardware in an enterprise environment including: Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP), corporate-owned mobile devices (iOS/Android), and standard peripherals.
- Experience supporting and troubleshooting corporate networks and remote user environments.
- Experience supporting and troubleshooting L1 Active Directory related issues.
- Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication).
- Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed.
- Adherence to security policies and corporate best practices.
- Ensuring support content is accurate and up to date (Knowledge base maintenance).
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