IT Support Engineer

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Overview

We are seeking a dedicated IT Support professional to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT systems operate smoothly and efficiently. This role requires a proactive approach to troubleshooting and problem-solving, along with the ability to communicate effectively with both technical and non-technical staff.

Responsibilities

• Provide comprehensive software troubleshooting for various applications and systems.
• Deliver desktop support for Windows and Mac OS environments, ensuring all devices are operational.
• Assist in the management and maintenance of Windows Server infrastructure.
• Support users with Microsoft Office applications, addressing any issues they may encounter.
• Facilitate computer networking tasks, including setting up and configuring network connections.
• Offer technical support via phone, email, and in-person, resolving issues promptly.
• Communicate effectively with users to analyze problems and provide appropriate solutions.
• Assist in the configuration and management of VPN connections for remote access.
• Responsible for technical support to colleagues in the group.
• Inspect and update inventory when IT assets are returned to the warehouse.
• New computer configuration.
• Consultation and troubleshooting of conference rooms and surrounding office equipment.
• Duty according to the shift schedule.
• Summarize and report daily problems.
• Maintain detailed records of hotline-related consultations and processing information entry.
• Meet SLA on ticketing system, handle or re-assign tickets accordingly.
• Collection and follow-up of opinions on internal products.

Experience

• Proven experience in software troubleshooting and desktop support is essential.
• Knowledge of computer networking principles is beneficial.
• Strong analytical skills to diagnose issues effectively and implement solutions.
• Excellent communication skills to interact with users at all levels of technical proficiency.
• Candidates with development work experience are preferred.
• Candidates who know Chinese are preferred.

If you are passionate about technology and eager to help others resolve their IT challenges, we encourage you to apply for this exciting opportunity in IT Support.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting