QA Specialist - Sales London

flagstoneim.com; London; On-site; GBP 30,000 - 60,000

Job description

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

We're looking for a detail-orientated and proactive QA Sales Specialist to join our team. You'll primarily focus on monitoring and ensuring the highest standards of sales risk management, call quality, and lead audits. You'll play a crucial part in maintaining the integrity of our sales processes, ensuring that quality standards are consistently met while adhering to service level agreements for both leads and referrals.

What you’ll do:

1. Risk Management - You'll be responsible for contributing to risk management at Flagstone and adhering to all policies including but not limited to, Complaints Policy, KYC & AML Policy, Client Onboarding Policy, Health & Safety, Treating Customer Fairly.
2. Process Efficiency - You'll be responsible for contributing ideas and supporting the implementation of process efficiencies within the QA Team and across the Operations Team.
3. Stakeholder Management - You'll manage the relationships across the Operations Team and deal with internal queries as the first point of contact. And provide real-time feedback on any areas of concern in relation to the customer journey.
4. Reporting - You'll be responsible for owning and building the QA dashboard to ensure effective reporting.
5. Quality - You'll conduct QA on Customer Contact and workload to ensure policies and processes are followed correctly and excellent service is provided.

What you’ll bring:

• Proven experience in a sales quality assurance or similar role, ideally within a sales-driven environment.
• Strong understanding of sales processes, lead management, and quality assurance metrics.
• Excellent attention to detail and ability to identify potential risks and non-compliance issues.
• Strong analytical skills and the ability to assess data and trends related to sales performance.
• Clear communication skills, both written and verbal, with the ability to provide constructive feedback to team members.
• Ability to work independently and as part of a team, balancing multiple priorities to meet deadlines and SLAs.
• Proficiency in using CRM systems, and other relevant software.

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Life insurance (four times your annual salary)
• Dental/optical care
• Matched pension contributions (5%)
• Income protection
• Around the World in 90 days (remote working possibility)
• £1,000 annual learning bursary
• Home working kit, for when you're not in the office
• Access to our platform, at no cost
• Additional 3 days community and charity leave each year
• Quarterly half days for Wellness leave
• Flexible bank holidays

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

#LI-Hybrid

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