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Service Desk Engineer

CPS Group (UK) Limited

Oxford

Hybrid

GBP 29,000 - 35,000

4 days ago

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Join a dynamic and rapidly expanding company as a Senior Delivery Consultant, where you'll provide essential technical support to customers across the UK. This role offers an exciting opportunity to engage in troubleshooting software and hardware issues while assisting with major implementation projects. You'll be part of an innovative team dedicated to delivering cutting-edge solutions in public sector services. With a focus on customer satisfaction, you'll ensure seamless operation of software solutions, making a significant impact in a collaborative environment. If you're passionate about technology and eager to contribute to a growing organization, this position is perfect for you.

25 days annual leave

Additional leave for length of service

Experience with ticketing systems like Zendesk.
Strong troubleshooting skills in hardware and software.

Provide technical support via Zendesk, email, and phone.
Diagnose and resolve software, hardware, and networking issues.

Technical Support

Troubleshooting Skills

Communication Skills

Networking Concepts

Cloud-based Applications

Experience in Technical Support

Zendesk

Windows

macOS

Senior Delivery Consultant Placing Tech Talent across the UK

Oxford – Hybrid (2 days in the office per week)

Up to £35,000 + Excellent Benefits

CPS Group are looking for a Service Desk Engineer / Support Analyst to join a software solutions business. In this role, you’ll play a key part in supporting customers and ensuring the seamless operation of our software solutions. You'll provide first-line technical support, troubleshoot software and hardware issues, and assist with major implementation projects.

This is an exciting opportunity to be part of a company that is rapidly expanding across the UK and internationally, offering cutting-edge solutions in public sector services.

What You’ll Be Doing:

Providing technical support via Zendesk, email, and phone.
Diagnosing and resolving software, hardware, and networking issues.
Managing and prioritising support tickets to ensure timely resolutions.
Performing system monitoring and maintenance, proactively identifying potential issues.
Assisting with application installations, configurations, and updates.
Supporting the implementation of new projects, including data entry, configuration, and training.
Documenting support requests, resolutions, and system changes to enhance knowledge-sharing.

What We’re Looking For:

Experience with Zendesk or similar ticketing systems.
Basic understanding of networking concepts (TCP/IP, DNS, VPNs).
Familiarity with Windows and macOS environments.
Strong troubleshooting skills in hardware, software, and peripherals.
Knowledge of cloud-based applications and SaaS platforms.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Previous experience in a technical support role.

What’s in it for You?

25 days annual leave (+ additional leave for length of service)

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting, IT System Training and Support, and IT System Operations and Maintenance

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