2nd Line IT Helpdesk Technical Support

Tristar Tech Solutions; Welwyn Garden City; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated individual for a 2nd Line IT Helpdesk Technical Support role. This exciting opportunity offers the chance to work in a dynamic environment, delivering IT services while gaining valuable experience with various technologies. The position includes both office-based and remote work options, allowing for flexibility. You will be involved in supporting desktop and server environments, managing Office 365, and working with a variety of IT tools and platforms. With a focus on training and career progression, this role is perfect for those looking to advance in the IT field while contributing to a supportive team culture.

Benefits

Training opportunities

Profit-related bonus scheme

Paid certifications

Qualifications

• 3+ years' experience supporting desktop and server environments.
• Strong knowledge of networking services and protocols.

Responsibilities

• Provide IT support through Service Desk and Fieldwork.
• Manage Office 365 setups and troubleshoot issues.

Skills

Active Directory

MS Office Applications

Office 365 Setup

Windows 10

VPN configurations

Virtualisation software

Windows Server

Network Infrastructure

Communication Skills

Clean driving license

Education

IT Certifications (MCSA, MCSE)

Tools

Autotask

Kaseya

Solarwinds

Auvik

NinjaRMM

ConnectWise

Zendesk

Freshdesk

Azure

AWS

Job description

2nd Line IT Helpdesk Technical Support – Permanent

A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options.

Due to continued growth, a role has been newly created for a further team member within Tristar Tech Solutions based in Welwyn Garden City. This is the ideal job for driven individuals looking to accelerate their exposure and experience of technology solutions within a fast-paced, growing, supportive and nurturing environment.

Tristar Tech Solutions offer key training opportunities, and a clear growth and progression path for your career, including paid certifications.

This exciting role will consist of Service Desk and Fieldwork with flexibility of being office-based or a mix of working from home.

Duties & Responsibilities

• The role will include working with and therefore requires experience of;
• MS Office Applications
• Office 365 Setup, Configuration and Management
• Backup Technologies
• Windows 10 and Windows 7
• VPN configurations and management
• Virtualisation software such as Hyper-V / VMWare / OnApp
• Windows Server 2019 / 2016 / 2012
• Active Directory, DHCP and DNS, TCP / IP
• Network Infrastructure (Switches, Routers and Firewalls)
• Good Telephone manner
• Experience working in a fast-paced environment
• Strong written and communication skills
• Clean driving license and own car

Having direct experience of working with MSP PSA and RMM platforms such as Autotask, Kaseya, Solarwinds, Auvik, NinjaRMM, ConnectWise, Zendesk or Freshdesk as well as experience with Office 365, Azure or AWS is a positive differentiator.

Skills / Attributes Required

• Key Technical Skills
  • Strong working knowledge of Active Directory, Group Policy, DNS, Hyper-V, and other core networking services.
  • A good understanding of Microsoft Exchange, Office365, and how to troubleshoot email flow issues.
  • Good experience of supporting and troubleshooting at desktop and server level.
  • A good understanding of the TCP/IP protocol, and how to configure internet routers and firewalls.
  • A good understanding of server hardware components and RAID array configuration.
  • Experience working with commercial server-based antivirus and backup systems.
  • Any IT certifications held (such as MCSA, MCSE, etc) will be an advantage.
• Multi-client or MSP environment desired but not essential
• Ideally, 3+ years’ experience supporting desktop and server environments.
• Training programme
• Profit related bonus scheme (effective after probation period).

This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician.

37.5 Hours per week. 9.00am to 5.30pm (1 Hour for Lunch)

Tristar is all about honesty and integrity. More than anything, these are elements that are important to us and we are delighted when we meet candidates who hold the same values.

We are an equal opportunity employer and welcome applications from all backgrounds.