Salesforce Administrator

Carwow; London; Hybrid; GBP 35,000 - 55,000

Job description

OUR MISSION

To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head.

What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

And we’re a long way from done!

YOUR MISSION

You will play a critical role in supporting our business operations by managing Salesforce tickets, resolving user queries, and implementing system improvements. As a Salesforce Administrator, you will work closely with colleagues across the organisation to understand their challenges, configure solutions, and maintain the platform. You will assist with building and optimising basic automation flows, ensuring the system is used effectively to drive efficiency and improve business performance.

KEY RESPONSIBILITIES

1. Act as the first point of contact for Salesforce user queries, providing day-to-day support and troubleshooting issues.
2. Carry out system administration tasks, including user management, permissions, profiles, and role hierarchies.
3. Create and maintain reports, dashboards, and list views to support business reporting needs.
4. Manage data quality by performing regular data cleansing, deduplication, and updating of records.
5. Support the creation and updating of process automation tools, such as flows and validation rules.
6. Assist with testing and implementing new Salesforce functionality and releases.
7. Collaborate with our Business Analyst to gather basic requirements and translate them into system changes.
8. Collaborate with both our Senior Salesforce Admin and our Salesforce Platform Solutions Engineer to drive innovative system enhancements and streamline business processes.
9. Deliver user training sessions and create training materials to improve adoption.
10. Maintain system documentation and user guides.
11. Liaise with third-party vendors and consultants where necessary.
12. Stay updated on Salesforce releases and enhancements, proactively implementing relevant features.

KEY REQUIREMENTS

1. Around two years of hands-on experience as a Salesforce Administrator.
2. Salesforce Administrator Certification is required.
3. Experience with Sales + Service Cloud.
4. Experience with user management, permission sets, and security settings.
5. Ability to create reports, dashboards, and list views.
6. Basic understanding of process automation tools (e.g., Flows, Validation Rules).
7. Strong attention to detail with excellent organisational skills.
8. Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
9. Willingness to learn and adapt to new technologies and business processes.

BONUS POINTS

1. Experience with working with Zendesk Sell.
2. Experience working within the Automotive industry.
3. Experience with data import tools such as Data Loader.
4. Familiarity with third-party apps from the Salesforce AppExchange.
5. Experience supporting Salesforce integrations with other business systems.
6. Experience with Service Cloud Voice.
7. Additional certifications such as Platform App Builder are a plus but not required.

WHAT’S IN IT FOR YOU

1. Hybrid working.
2. Competitive salary to fund that dream holiday to Bali.
3. Matched pension contributions for a peaceful retirement.
4. Share options - when we thrive, so do you!
5. Vitality Private Healthcare, for peace of mind, plus eyecare vouchers.
6. Life Assurance for (even more) peace of mind.
7. Monthly coaching sessions with Spill - our mental wellbeing partner.
8. Enhanced holiday package, plus Bank Holidays.
9. 28 days annual leave.
10. 1 day for your wedding.
11. 1 day off when you move house - because moving is hard enough without work!
12. For your third year anniversary, get 30 days of annual leave per year.
13. For your tenth year anniversary, get 35 days of annual leave per year.
14. Option to buy 3 extra days of holiday per year.
15. Work from abroad for a month.
16. Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies.
17. Bubble childcare support and discounted nanny fees for little ones.
18. The latest tech (Macbook or Surface) to power your gif-sending talents.
19. Up to £500/€550 home office allowance for that massage chair you’ve been talking about.
20. Generous learning and development budget to help you master your craft.
21. Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for.
22. Refer a friend, get paid. Repeat for infinite money.

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.