Salesforce Administrator

WiredScore Ltd.; London; Hybrid; USD 50,000 - 90,000

Job description

WiredScore is a VC-backed, PropTech company on a mission to make the world’s buildings smarter and better connected. The company assesses and improves digital connectivity and smart technology within offices and homes around the world.

Founded in 2013, WiredScore is backed by renowned investors like Beringea, Fifth Wall and Bessemer Venture Partners. Today, WiredScore has offices in NYC, London, Paris, Berlin, Toronto and Singapore, with 1,000 clients (including 8 of the 10 largest landlords in the world), and works with over 3,700 buildings.

Building on their growth across North America and Europe, WiredScore launched in Singapore in March 2022 as part of its global expansion plan. It has since expanded its APAC footprint with its launch in Hong Kong and Thailand. The business has gathered strong momentum in the APAC region across their four APAC markets (Australia, Singapore, Hong Kong, Thailand); having worked with ~50 landlords to certify >150 buildings and 68m+ square feet. Clients include Hines, Swire Properties, Brookfield, Blackstone, Keppel REIT, Frasers, Lendlease, Charter Hall, and GPT Group.

Wiredscore owns and operates two products; the WiredScore certification program, the first and only rating system for mobile and internet connectivity in buildings which helps landlords assess, improve, benchmark and promote their buildings and SmartScore, the smart building certification which helps landlords understand, improve and communicate the user functionality and technological foundations of their buildings.

About the role

The Salesforce Administrator plays a critical role in optimizing business processes and leveraging the Salesforce platform to drive innovation and efficiency. This individual will work closely with key stakeholders, technical teams, and end-users to ensure seamless integration, data integrity, and continuous improvements. The role requires a deep understanding of Salesforce configuration, customization, and best practices, along with strong problem-solving, analytical, and communication skills.

Key Responsibilities:

Strategic Initiatives & Business Process Optimization:

1. Business Analysis & Strategy: Collaborate with business teams and architects to gather requirements, develop strategic initiatives, and align solutions with business objectives.
2. Salesforce Implementation & Customization: Oversee Salesforce and integration platform customization, ensuring seamless processes and successful project execution.
3. Training & Support: Conduct workshops, define project scopes, and provide end-user training to enhance adoption and efficiency.
4. Salesforce Development & Automation: Design and develop custom objects, fields, validation rules, and automations (using Flow Builder) to meet business requirements.
5. Data Management & Integrity: Manage Salesforce data through imports, exports, cleansing, and deduplication to ensure data accuracy, integrity, and security.
6. Salesforce Data Model & Security: Articulate and manage the Salesforce data model, including objects, fields, and data security protocols.
7. Testing & Quality Assurance: Develop and execute test plans for unit, integration, and system testing to ensure the quality and reliability of Salesforce solutions.
8. Change Management & Deployment: Manage change sets, deploy from Sandbox to Production, and ensure smooth transition across projects while adhering to change management processes.

Cross-Department Collaboration & Continuous Improvement:

Collaborate on multiple projects across various departments, identifying and implementing automation and system improvements to enhance efficiency and user experience in Salesforce.

Required Skills & Qualifications:

1. Salesforce Expertise: 6+ years of experience in administration and development, specializing in Flow Builder, Visualforce, LWC, and Salesforce best practices.
2. Technical & Analytical Skills: Strong problem-solving abilities, expertise in platform architecture, data and security models, and experience with change management and deployment strategies.

Communication & Adaptability: Excellent collaboration skills, ability to convey technical concepts to non-technical users, and adaptability to rapid changes while working independently or in a team.

Preferred Qualifications & Certifications:

1. Salesforce Certified Advanced Administrator – Required
2. Salesforce Certified Business Analyst – Preferred
3. Experience with Netsuite – Plus
4. Experience with Docusign – Plus

This role offers an exciting opportunity for a skilled Salesforce Administrator to drive digital transformation and enhance business efficiency through Salesforce solutions. If you are passionate about leveraging technology to improve business processes, we encourage you to apply!

What we offer:

1. Enhanced parental leave
2. Health insurance cover and income protection
3. 25 days holiday plus public holidays, and office closure between Christmas and New Year
4. Flexible hybrid working & 1 Work From anywhere week per quarter
5. Remote working budget to support your home office environment
6. Monthly internet stipend
7. Annual learning and development budget of $1000 USD

Diversity & inclusion

WiredScore celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone in the team. We are eager to hear from a diverse range of candidates. If this opportunity is interesting as a permanent role with a degree of flexibility, please discuss this with us. Disabilities are not a barrier to employment at WiredScore.