Medical Transcriptionist Team Leader

Merseycare; Liverpool; On-site; GBP 26,000 - 30,000

Job description

Main area: Medical Transcriptionist Team Leader - Mental Health Services

Grade Band: 4

Contract: Permanent

Hours: Part time - 15 hours per week (Thursday and Friday 9.00am to 5.00pm)

Job ref: 350-MHC6968564-C

Site: Leigh Moss Hospital

Town: Liverpool

Salary: £26,530 - £29,114 per annum pro rata

Salary period: Yearly

Closing: 09/04/2025 23:59

Interview date: 17/04/2025

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.

We take positive action to support disadvantaged groups and particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. We also welcome applications from reservists and ex-armed forces personnel.

Job overview

An exciting opportunity has arisen for a Medical Transcriptionist Team Leader to join our Administrative Team based at Leigh Moss Hospital, 7 Thomas Lane, Liverpool, L14 5NX.

The post holder will provide support to Consultants, Junior Doctors and Clinical Team within this service. Our team supports people who have mental health illness and are being treated in the Community.

Successful applicants will be able to organise their own workload and co-ordinate workload activities within the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner, with the ability to work to tight deadlines and withstand the pressure of a busy department.

Main duties of the job

The post holder’s main duties will include planning, organising, directing and co-ordinating the work of the identified service with minimal supervision.

You will demonstrate flexibility and use your initiative to carry out duties, making a direct and positive contribution to the organisation.

The post holder will provide a confident professional service to all service users and their carers while supporting them throughout their pathway of care. Confidentiality must be maintained at all times, adhering to Trust Policies and Procedures.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region.

We offer specialist inpatient and community services that support physical and mental health, including high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient.

Detailed job description and main responsibilities

1. Communicate professionally and effectively with service users and carers, the general public and all internal and external agencies.
2. Proactively manage telephone calls, ensuring a high level of confidentiality and sensitivity.
3. Provide accurate, up-to-date, non-clinical advice relating to queries.
4. Ensure diplomacy, empathy and confidentiality when dealing with distressed service users and carers.
5. Liaise with clinical and non-clinical staff to resolve issues.
6. Attend and contribute to departmental/team meetings.
7. Monitor and ensure the delivery of a high-quality service user pathway.
8. Support the day-to-day organisation of clinical teams by managing diaries and coordinating meetings.
9. Mentor new members of staff as required.
10. Perform general office duties including dealing with correspondence and filing.

Person specification

Qualifications

• AMSPAR Diploma or equivalent experience.
• RSA III or equivalent.
• Knowledge and experience of Microsoft Office products.

Experience

• Experience of working in a healthcare setting.
• Previous experience as a medical secretary.
• Experience/knowledge of people experiencing mental health issues.

Knowledge/Skills

• Excellent communication skills.
• Ability to organise duties and prioritise tasks within agreed timescales.
• Knowledge of medical terminology.
• Ability to maintain confidentiality.

Personal Attributes

• Flexible working approach.
• Professional attitude.
• Ability to adhere to strict deadlines.
• Caring, compassionate and empathic attitude.

Other

• Able to meet the Trust’s professional standards.
• Willingness to undergo further training as necessary.

Please ensure you check the email account from which you apply for all correspondence.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled and meet the minimum criteria for the role.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications.

The Trust expects all post holders who require an enhanced DBS for their role to subscribe to the DBS Update Service.

FULFIL YOUR POTENTIAL AND SPREAD YOUR WINGS WITH MERSEY CARE

At Mersey Care, our commitment to ‘perfect care’ lies at the heart of everything we do.