Admin Assistant

Brook Street; Portsmouth; On-site

Job description

Looking for a New Challenge with Evenings Off? Join the Courts as an Admin Assistant (Usher)!

Are you ready to transition from hospitality or retail into a dynamic, people-focused role with evenings free and the chance to be part of something meaningful? Brook Street Ltd is excited to offer an excellent opportunity for a Full-Time Admin Assistant (Usher) at Portsmouth Magistrates Court (PO1 2EB), where no two days are the same!

Why This Could Be Your Perfect Next Step:

• Work-Life Balance: Say goodbye to late nights - enjoy daytime hours (M-F) and occasional Saturday mornings
• Meaningful Work: Be part of the justice system, ensuring smooth court operations and helping people navigate their day in court.
• Transfer Your Skills: If you've worked front-of-house, handled tricky customers, or managed busy environments - you're already prepared for success here!
• Supportive Team: Join a professional but friendly team where you'll be supported to grow and learn on the job.
• Location: Portsmouth Magistrates Court, PO1 2EB
• Contract Type: Full-time temporary contract until 30/06/2025, offering stability and the chance to build a new career path.
• Hours: Monday to Friday, 09:00 - 17:00, with some Saturday mornings (08:00-15:00). If you work a Saturday, you'll get time off during the week (day to be agreed).
• Pay Rate: £12.07 per hour

Key Responsibilities:

• Front-of-House Duties: Welcome and assist all visitors to the court, answering face-to-face enquiries with professionalism and courtesy.
• Courtroom Management: Prepare courtrooms, manage hearing schedules, and support Legal Advisers with essential case information.
• Customer Service on a New Level: Book in parties attending hearings, manage courtroom proceedings, administer oaths, and keep everyone informed of any changes.
• Tech-Savvy Tasks: Operate digital video equipment in court and maintain accurate records of hearings.
• Team Support: Help with general clerical tasks, use of computers, and occasionally cover reception duties.

Ideal Candidate:

• People Person: You're polite, approachable, and calm under pressure - even when dealing with challenging individuals.
• Multitasker: You can juggle multiple responsibilities efficiently without compromising on quality or service.
• Confident Communicator: Comfortable handling difficult conversations and providing clear, respectful communication to all.
• Organised and Reliable: You take pride in your work and always deliver a great experience, whether it's face-to-face or behind the scenes.
• Adaptable: Comfortable using technology and picking up new systems quickly.
• Team Player: You enjoy working with others and are ready to support colleagues as needed.

Requirements:

• Previous experience in hospitality, retail, or customer service? Perfect - your skills are exactly what we need!
• Able to multitask effectively and stay calm in a fast-paced environment.
• Confident handling difficult conversations with tact and professionalism.

Ready to bring your people skills to a professional, stable, and rewarding environment? Apply now and step into a role where you make a difference every day - and still have your evenings free.

The successful candidate will be subject to a Basic DBS and 3 years referencing check.