General Manager

Hyatt Group; London; On-site; GBP 60,000 - 100,000

Job description

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Great Scotland Yard Hotel is a one-of-a-kind luxury destination in the heart of Westminster, where historic grandeur meets contemporary sophistication. As part of The Unbound Collection by Hyatt, the hotel offers a uniquely curated experience, exceptional service, and discreet luxury for the most discerning guests.

The Role

As General Manager, you will be at the helm of this iconic property, leading with vision, elegance, and an unwavering commitment to excellence. You will ensure that every detail reflects the essence of refined luxury, from impeccable service to innovative guest experiences.

A strategic leader, you will drive financial performance, revenue growth, and market positioning, ensuring the hotel remains a leading name in the luxury hospitality sector. Operational excellence will be at the core of your role, overseeing all departments to deliver seamless day-to-day operations while maintaining the highest standards of compliance, sustainability, and service innovation.

Creating extraordinary guest experiences is paramount. You will cultivate a culture of excellence, where personalized service, attention to detail, and guest satisfaction are at the heart of everything. With an innate understanding of the luxury guest mindset, you will anticipate needs and elevate the experience beyond expectations.

You will foster an inspiring and inclusive workplace culture, championing talent development and succession planning to ensure a strong leadership pipeline. You will also build and maintain exceptional relationships with owners, Hyatt’s area and regional teams, driving long-term success and brand prestige.

About You

You are an established luxury hotelier with a deep passion for exceptional service and refined hospitality. With a proven track record as a Hotel Manager or General Manager in a luxury hotel, you bring a wealth of experience in leading high-performing teams, driving commercial success, and delivering best-in-class guest experiences.

Benefits

• Leadership package including bonus, private healthcare and enhanced pension
• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this General Manager role and start your journey with Great Scotland Yard Hotel!