Implementation Specialist

Voyage Care Ltd; Greater London; Hybrid; GBP 100,000 - 125,000

Job description

*This role requires nationwide travel therefore a full UK driving license is essential
Fixed Term Contract for 6 Months

Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 6 Months - this role is hybrid but with travel across the UK including overnight stays three to four times a week.

Responsibilities of the role:

1. Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process.

2. Data Management: Manage and prepare data for successful implementations.

3. Training & Support: Train and coach staff on new processes and systems.

4. Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.

5. Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.

6. Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.

7. Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.

What we’re looking for:

Essential:

1. Full UK Driving Licence
2. Experience working with multiple stakeholders
3. Proficient in MS Office applications (Excel, Word, etc.)
4. Self-directed with excellent communication and relationship-building skills
5. Flexible with travel and working hours

Desirable:

1. Agile Project Management Foundation Certification
2. Relevant degree or equivalent work experience
3. Knowledge of the social care sector and project management best practices
4. Experience in large-scale digital project implementation

Benefits of joining the Voyage Care family:
In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including:

1. Hybrid working
2. A supportive and dynamic team environment
3. Opportunities for professional growth and development
4. Wagestream
5. DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
6. Eye care vouchers
7. Refer a friend scheme
8. Competitive salary
9. 25 days annual leave plus bank holidays and an additional day for your birthday
10. Blue Light Card – Retail discount benefit scheme
11. V-Assure, a free 24 hour, confidential and independent help line
12. Life assurance
13. Pension

Ready to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide!