Regional Director of Sales

Maybourne; London; On-site; GBP 60,000 - 100,000

Job description

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We are seeking an exceptional Regional Director of Sales for Maybourne properties in London to join the Maybourne Hotel Group Sales team.

What will you write in your Maybourne story?

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne.

At Maybourne, it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by realizing a global vision to lead the future of luxury, curating distinctive and enriching experiences, from developing our digital capabilities and superior insights to enhancing our unmatched guest experience, to growing the number of hotels, spas, and residences around the world.

Who thrives here?

You are passionate about our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to detail to anticipate what others need. You are looking for a career, not a job.

The Maybourne experience

You will find a supportive, fun, and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.

Main Duties & Responsibilities

Based in London, the Regional Director of Sales is predominantly accountable for achieving the budget in the B2B segments (Consortia, Group, Events). By working collaboratively with Global Sales, Marketing, Revenue, Communications, and the property GMs, Events, and operational teams, the Regional Director of Sales proactively sources incremental new business while increasing the share of established accounts by developing strong relationships and strategic partnerships.

Main responsibilities of the role include but are not limited to:

1. Develop and implement comprehensive sales strategies and action plans to drive revenue growth for all four London hotels, aligning with Global Sales.
2. Lead and manage the regional sales team, providing guidance, mentorship, and professional development opportunities.
3. Monitor market trends, competitor activity, and customer needs to identify new revenue opportunities and market shifts.
4. Ensure seamless collaboration between the regional and global commercial teams, especially Sales, to optimize occupancy and average room rates.
5. Establish and oversee the achievement of sales targets, including room revenue, from the Consortia, Corporate, and MICE (Meetings, Incentives, Conferences, and Events) segments and other revenue streams (e.g., food & beverage, spa, membership, and retail).
6. Focus on increasing revenue from London-based accounts, partners, and high-net-worth clientele, ensuring personalized, high-touch service that reflects the standards of Maybourne’s ultra-luxury positioning.
7. Proactively pursue new business opportunities in the local market and work closely with Global Sales for international opportunities in corporate, leisure, and group and events segments.
8. Cultivate strong relationships with VIP clients, corporate accounts, luxury travel advisors, and event planners to drive repeat and referral business.
9. Represent the London hotels at Maybourne and attend events at international luxury travel trade shows, client events, and industry conferences.
10. Host familiarization trips, on-property site inspections, and entertainment with key bookers in London.
11. Ensure Sales Force inputting is accurate and all of the Regional Sales Team effectively optimize the tool and ensure all inputs are in line with Sales Force SOP standards.
12. Obtain and maintain detailed product knowledge of all accommodation, conference and event facilities (room sizes, configurations, technology, room hire charges, range of F&B spends, etc.), spas, food and beverage outlets, and any other guest facilities within the group.
13. Collaborate with the global brand marketing team to align sales efforts with the Maybourne brand and each hotel’s positioning in the ultra-luxury segment.
14. Attend the revenue strategy meetings and initiate tactical plans to address shortfalls in the budget.
15. Educate the on-property team on Maybourne Illustrated to grow the hotel’s presence in existing and emerging B2B markets, ensuring consistent messaging and high standards of luxury are maintained across all sales channels.
16. Leverage Lighthouse and Agency 360 to understand market share performance and ensure that all hotels are optimized to achieve the above share in TA revenue.
17. Complete a monthly report on sales performance with business results and commentary.
18. Use data-driven insights to adjust sales strategies, identify key growth areas, and manage performance KPIs.
19. Prepare and present comprehensive business reviews with market analyses and evidence.

This is an exciting role for a talented, organized individual who is looking for a new challenge and wants to join a fast-paced and high-performing team renowned for their approach and delivery of unparalleled service. You will demonstrate a positive can-do attitude and a genuine knowledge and interest in the luxury hospitality industry.

Successful candidates for our Regional Director of Sales opportunity will:

1. Have previous experience within a hotel corporate group sales environment.
2. Possess an excellent telephone manner, verbal and written English.
3. Have strong organizational and time management skills.
4. Strong customer care skills and ability to work under pressure, with excellent attention to detail.
5. Have a high standard of personal presentation with a confident, professional, and welcoming personality.
6. Be a team player who is an avid learner, adaptable, and has exceptional interpersonal and communication skills.
7. Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

1. Excellent salary package.
2. Family Friendly company policies including enhanced Maternity and Paternity Pay.
3. Holiday allowance increase after 3 and 5 years of service.
4. Travel Season Ticket Loans.
5. Pension Scheme*.
6. Salary Sacrifice.
7. Holiday Trading.
8. Retail Discount.

Health and Wellbeing Support

1. Subsidized monthly Podiatrist and Masseuse treatments.
2. Eye test vouchers and contributions towards glasses*.
3. A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
4. On and off-site Occupational Health Service.
5. Death in Service salary contribution.
6. Various wellbeing activities focused on mental and physical health.
7. A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
8. Cycle to Work.

Recognition and Career Development

1. Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
2. Instant colleague recognition and award programme with generous prizes.
3. Colleague of the month nominations with generous prizes.
4. Additional paid day off to celebrate your Birthday.
5. Internal transfer and promotion opportunities.
6. In-house training and development team with a strong focus on career progression and personal growth.
7. Long service awards.
8. Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
9. Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
10. 50% Food and Beverage discount* across the Maybourne.
11. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague's Children Party, etc.)
12. Wedding and Baby gifts.
13. Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Seniority level

Director

Employment type

Full-time

Job function

Sales and Business Development

Industries

Hospitality