Product Manager - eCommerce User Journey

Jd.Com; London; On-site; GBP 50,000 - 90,000

Job description

About Us

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Know more about us: here

Position Summary:

JD.com is seeking a product manager that can define and lead the user journey experience on our eCommerce mobile apps and web apps in European countries such as the UK, France, Germany, and the Netherlands. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with engineering, data science, marketing, commercial, and operations teams to deliver user-centric solutions in a dynamic, international environment.

Key Responsibilities:

• Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews.
• Define customer lifecycle and segments, establish performance metrics, and create a structured approach to product performance.
• Manage product roadmaps and launch milestones, integrating customer insights, industry trends, and data analytics to optimise user experience.
• Work with cross-functional teams to shape and implement app product strategies based on user needs and business plans that extend to our global markets.
• Empower business initiatives and facilitate decision making from both a user-centric perspective and machine learning capability.

Minimum Qualifications:

• Recent 5+ years of experience in product management (mobile apps and web apps) in creating/mapping customer user journey experience from end to end in the e-commerce industry for European countries.
• Bachelor’s degree in Computer Science, Business Administration, Product Management, Finance, Engineering, or a related field.
• Strong analytical and communication skills to effectively collaborate across various teams and leverage data for decision-making.
• Bilingual level language proficiency in English and at least one of the following: Dutch, German or French.

Preferred Qualifications:

• Proven track record of large user base apps (e.g. managing app products with over 1 million daily active users).
• Experience working across different regions and diverse cultures is advantageous.

What We Offer:

• A dynamic and challenging work environment in a leading global e-commerce company.
• The opportunity to work with a diverse international team and to make a significant impact on JD.com's global presence.
• Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.