Technical Engineer

Reboot Recruit; Maidenhead; Remote; GBP 40,000

Job description

This range is provided by Reboot Recruit. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Reboot Recruit

Technical Engineer

Up to £40,000 + Benefits

About the Company:

Founded 15 years ago, our client provides boutique IT services for small to medium-sized businesses, putting their individual needs over the standardised approach offered by larger service integrators. With dedicated in-house helpdesk and technical staff, the company has grown to support 300+ organisations across the UK, ranging from start-ups to major corporations.

Backed by a senior management team with over 75 years of combined industry experience, steady expansion has been a key focus, and they have grown rapidly through acquisition. First in 2016, followed by another M&A in 2022 and again in 2024 expanding the client base further and creating this opportunity to further expand the team!

The Role

• Remote access to the client’s machine to resolve problems.
• Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising, working together with the service desk.
• Assist with installs, moves, and changes. Physically build, configure, install or repair IT services and solutions.
• Assist with setting up and resolving issues with customer equipment.
• Log all incidents in the Service Desk system as required/directed and follow procedures and processes.
• Take ownership of client incidents and be proactive when dealing with them.
• Work independently on projects and follow best practice guidelines toward documentation and details uploaded to our knowledge base.
• Liaison with vendors to resolve issues.
• Keep the client informed regarding the status of incidents.
• Visit client sites and provide technical support for logged issues.
• Work on projects which may be under the guidance of a senior engineer.
• Develop good working relationships with clients and establish a solid understanding of their infrastructure and business needs and issues. Also required to carry out some relationship management tasks.
• Consistently document knowledgebase with client information and fixes.
• Work within the guidelines of client specific service level agreements and objectives.

The Candidate:

• 3 years’ experience as a Technical Engineer or a similar role within an IT support environment.
• Diligent and logical approach to working with strong problem-solving skills.
• Excellent customer focused approach and commitment to service delivery.
• Ability to prioritise workload.
• Good interpersonal and communication skills, both verbal and written.
• In-depth knowledge of Windows technologies such as Windows Server and Desktop operating systems.

In-depth knowledge of the following areas:

• Active directory and group policy administration.
• Windows Server 2012 and above.
• Windows Desktop 10 and above.
• Hyper-V setup and administration.
• Microsoft 365 tenant setup and administration.
• SharePoint On-Line setup and administration.
• Strong networking capabilities (DNS, Routing, switching etc.).
• Experience with Meraki / Draytek / Sophos firewalls.
• Previous MSP experience.
• Ability to negotiate with and influence staff at all levels.
• Imparting technical knowledge to others and welcoming the opportunity to mentor junior members of the team.
• Experience with MS Teams.
• Experience with cloud-based Managed Service Platforms.
• VoIP knowledge, preferably Gamma.
• Knowledge of Cisco or HP switch and router infrastructure.
• Knowledge of scripting in PowerShell, batch files or VB Scripts.
• Network Security Technologies including IDS/IPS.
• Apple products and support.
• Knowledge of desktop imaging software/services.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Customer Service

Industries

• IT Services and IT Consulting, IT System Training and Support, and Computer and Network Security