Customer Delivery Manager

ABC Marketing Strategy Stop; Uffculme; On-site; GBP 30,000 - 60,000

Job description

Were on the lookout for a highly skilled and motivational leader to manage our South West Customer Delivery Centre. At The Sofa Delivery Company, we believe in building strong relationships, and we need someone who can lead by example, inspiring our team to consistently deliver exceptional customer experiences.

As Customer Delivery Manager, youll take full operational and financial responsibility for the smooth running of the site. Leading a large team, youll oversee the delivery, ensuring operational excellence and adherence to our customer promise. You'll use data to drive performance, manage costs, and work towards supporting our ESG goals.

About The Sofa Delivery Company

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. Thats why were on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology.

Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether youre in the warehouse, out on the road, or in a customers home, at The Sofa Delivery Company, youll deliver moments that matter.

Were an equal opportunities employer

DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.

What You'll Be Doing

Think Customer

• You will lead a team of installation experts to deliver "Moments that matter" to our customers.
• You will inspire and develop the team to ensure they provide operational excellence, resulting in great customer feedback for our teams via NPS scores.
• You will work collaboratively with our brand partners to ensure we are delivering to their expected standards and maintaining a fantastic customer experience.
• You will be passionate about doing the right things for our people and customer.

Aim High

• You will control costs tightly in line with agreed budgets.
• You will lead, coach, develop and motivate the delivery and warehouse teams in order to enable them work at their best every day.
• You will be responsible for appraisals, performance management and development plans of CDC Shift Managers, and training and development of the CDC team overall.
• You will be accountable for auditable compliance on vehicle and trailer maintenance, truck downloads, driver time directives - a great knowledge of transport will be a huge asset!
• You will maintain high standards of Health & Safety and warehouse housekeeping to ensure the site is a safe place to work.
• You will manage the recruitment of the best people for our business to ensure we are the best 2 person delivery service around.

Be Real

• You will build strong and effective relationships with our partner brand retail teams to address cross functional operational issues and identify cross functional performance improvement opportunities that will impact on customer service or operational efficiencies.
• You will be proactive in managing any disciplinaries, sickness and people issues with appropriate support from our People team.
• You will be responsible for the management of delivery partners to ensure maximum efficiency and customer service requirements.

The role is for you if...

• You have excellent customer service skills.
• You possess strong operational management, planning, and scheduling abilities.
• You can leverage data to review performance and inform decisions.
• You have exceptional people management skills and experience in inspiring great performance.
• You have experience managing a fleet of vehicles and a solid understanding of Transport Law.
• You have budget management experience.

The Sofa Delivery Company Benefits

• At The Sofa Delivery Company, we believe in rewarding hard work and making every day enjoyable. Heres what we offer:
• Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service.
• Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge.
• Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family.
• Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.
• Career Growth: Tools, training, and support to help you grow with us.
• Enhanced Leave: Maternity, paternity, adoption leave, and more.
• Join us, and lets deliver moments that matter - together.

Any offer is subject to DBS Checks.