Digital Operations Manager

RX; Richmond; On-site; GBP 40,000 - 80,000

Job description

Digital Operations Manager

Do you enjoy driving continuous improvement initiatives?

Do you enjoy collaborating cross-functionally to deliver on project success?

About our Team
The Marketing Technology Team is part of the RXUK hubcentral marketing team serving 50+ events globally. The team is responsible for digital platforms, marketing technologies, event technologies, innovation, marketing automation, analytics, and reporting.

About the Role

As the Digital Platforms Manager, your role encompasses overseeing the activities of the Digital Platforms team. You are responsible for implementing best practices, recommending standardized processes, and effectively managing digital operations across the platforms.

The team is responsible for developing and maintaining SEO optimized multi-lingual web pages, configuring the event platform across 50+ events, and developing and executing marketing automation programs. Furthermore, in collaboration with Marketing Ops, the team will deliver timely, accurate, and insightful reporting and analytics across the managed platforms, empowering the Marketing and Event teams to achieve optimal results.

You will lead your team in continuously monitoring digital performance and identifying areas for improvement. This involves working closely with the Digital Product Manager (Websites) and Campaign managers to regularly test new tools, campaigns, and features, analyze data, and implement changes to optimize the customer journey.

In this role, you will be the main point of escalation for all digital platform-related inquiries and concerns. You will also work closely with key stakeholders to understand business needs and translate them into actionable plans and strategies. Your expertise in digital platforms will play a crucial role in enhancing user experience, increasing engagement, and driving conversions.

Furthermore, your team handles the administration, standardization, optimization, and provision of user training and support for the Social Media management platform.

In your capacity, you will oversee the Jira workflow process for task management, ensuring adequate audit trails and reporting to meet resource requirements. Additionally, you will collaborate with Marketing Operations to manage and budget for any additional insourced and outsourced support resources needed.

Responsibilities

• Manage the Digital Platforms team and their activities, applying best practices and recommending processes for standardization and efficient management of the platforms as BAU.
• Execute tactics and projects within the strategy defined for your area of expertise.
• Manage projects seamlessly through to execution.
• Manage risks, implement reporting, and identify issues that impact successful execution.
• Plan website management and traffic.
• Build clear processes and procedures for efficient and effective management of digital real estate.

Requirements:

• An excellent understanding of Digital Marketing, Web CMS, UX, Digital Analytics, Marketing Automation, Email, and Social Media Management.
• Strong leadership skills, with the ability to build effective relationships and influence key stakeholders.
• Highly organized; able to multi-task, prioritize tasks, and meet deadlines.
• A strong understanding of data structures, governance, and privacy.
• Ability to manipulate and analyze data and produce reports.
• Excellent customer service in a high-pressure environment.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers, and private medical benefits.
• Wellbeing programs.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel Season ticket loan.
• Electric Vehicle Scheme.
• Optional Dental Insurance.
• Maternity, paternity, and shared parental leave.
• Employee Assistance Programme.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts scheme via Perks at Work.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK, or please contact 1-855-833-5120.

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