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Customer Support Team Lead
AJ Chambers ®
Colchester
On-site
GBP 30,000 - 60,000
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Job summary
An established industry player is seeking a dedicated Client Support Team Leader to enhance their Client Support team in Colchester. This role involves leading a team to ensure high standards of client onboarding and compliance with AML and KYC regulations. The ideal candidate will have a strong background in client onboarding, with experience in law or financial services. You will be instrumental in guiding your team and ensuring adherence to policies, while benefiting from an exceptional package including generous holidays and a salary exchange pension scheme. Join a dynamic firm that values growth and support for its employees.
Benefits
Generous Holiday Entitlement
Salary Exchange Pension Scheme
Life Assurance
Income Protection
Health Cash Plan
Employee Assistance Programme
Qualifications
- Experience in client onboarding and compliance roles is essential.
- Strong leadership skills and attention to detail are crucial.
Responsibilities
- Lead and supervise the Client Support Team to ensure compliance.
- Manage day-to-day activities and oversee client due diligence tasks.
Skills
Client Onboarding
Anti-Money Laundering (AML)
Know Your Customer (KYC)
Supervision
Communication Skills
Attention to Detail
Education
Experience in Law Firm or Financial Services
Job description
Client Support Team Leader / Colchester / 9 am to 5.30 pm
We are strengthening our Client Support team and are looking for a dedicated professional to lead and supervise the Client Support Team, ensuring that our clients undergo thorough due diligence while complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
About the role
You will be responsible for ensuring that the team delivers a high standard of client onboarding and compliance processes, alongside providing leadership, guidance, and support to your team.
As the Client Support Team Leader, your primary responsibility will be to efficiently manage the day-to-day activities of the Client Support Team while overseeing client due diligence (CDD) tasks.
You will work closely with the Client Support Manager to ensure that all team activities are aligned with AML and KYC policies and procedures.
Previous experience in a law firm with client onboarding in a compliance role would be advantageous, but we will also consider those with financial services client onboarding experience. Previous experience in AML/CDD is essential.
The key characteristics we are looking for are someone with previous experience supervising a client support team on a day-to-day basis, who has excellent communication and strong attention to detail skills.
About the firm
A top 200 UK law firm, and one of the region’s oldest, most established and fastest growing, with a team of nearly 300 colleagues. The firm has several offices located across Essex and Suffolk.
An exceptional benefits package is available, including but not limited to generous holiday entitlement, salary exchange pension scheme, life assurance, income protection, health cash plan, and employee assistance programme.
For more information please apply directly or contact Jess at AJ Chambers
- Not Applicable
- Full-time
- Legal
- Industries: Legal Services and Law Practice
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