Business Support Team Leader

Main area Business Support Team Leader Grade Non AfC Contract Permanent Hours Full time - 37.5 hours per week (Mon - Fri) Job ref 828-PROVIDE3465

Employer Wellbeing Employer type Private Sector Site Provide HQ Town Colchester Salary £30,000-£34,000 Closing 15/04/2025 08:00

Why work for Provide Wellbeing Ltd

Provide Wellbeing Ltd is an organisation that exists to bridge the gap between private healthcare and the NHS.

At Provide Wellbeing Ltd, we provide both NHS and self-pay healthcare services. Our self-pay route is there to fill a gap where people are unable to access NHS services as they are not eligible, they want to choose to be seen rather than waiting, or they live in areas where certain services aren’t provided by the NHS.

We want all of our customers to be able to say they felt cared for as an individual, and they felt truly listened to and respected.

Job overview

The Business Support Team Leader will apply expert knowledge of administrative procedures to provide supervision and leadership in the delivery of a high quality, effective, timely and efficient service for both the administrative and clinical teams, with a focus on delivering a positive patient experience, and excellent customer service.

Main duties of the job

1. To take overall responsibility for the coordination and prioritisation of workload for the administrative function of the Business Support Team.
2. Ensure that project and administrative support is provided to the services via the Business Support Team.
3. Responsible for the Line Management of the Business Support Officers, this includes PDRs, performance management, development, attendance management, disciplinary and grievance.
4. To mentor, support and develop staff, overseeing any staff induction and training.
5. To lead on, review and establish administrative processes that supports the Business Support team and allow the achievement of Provides Wellbeing strategic objectives.
6. Respond to ad-hoc requests made by the Provide Wellbeing management team in support of business growth.

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Detailed job description and main responsibilities

1. Responsible for the Line Management of the Business Support Officers, this includes PDRs, performance management, development, attendance management, disciplinary and grievance.
2. Experience of co-ordination of multiple activities to support the delivery of services.
3. Experience of working within a team and providing support to more than one person.
4. Minimum of 3 years’ experience in an administrative role and working within a fast-paced organisation.

Person specification

Experience of co-ordination of multiple activities to support the delivery of services

• Previous experience in a similar role.
• Knowledge of operational team activities that support health/surgical services.

Experience and qualification

• Experience in the development and performance management of employees.
• Project Management Qualification or experience.

Provide Wellbeing Ltd are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

FURTHER INFORMATION:

How will we contact you?

• All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
• As we often have many applicants for jobs at Provide Wellbeing, we regret that we will only be able to contact those applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.
• If you wish to contact the Recruiting Manager about the vacancy/role or feedback, their details are provided in the advert.

Checking progress on your application?

To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.

Closing Date

Provide Wellbeing Ltd reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net.

Successful Applicant:

You will be required to bring all your documentation to your interview to the recruiting manager and again at your pre-employment appointment to Human Resources Department.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide Wellbeing Ltd may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.