Customer Service Team Member

London City Airport; London; On-site; GBP 60,000 - 80,000

Job description

Job Title: Customer Service Team Member (Temporary Pool)

Location: Various sites across Central London

Pay Rate: £13.68 per hour

Working Hours: Rotating shifts (7:00 AM – 3:00 PM or 3:00 PM – 10:00 PM), 5 days per week on a rota basis (including some weekends).

Employment Type: Temporary (Building a Talent Pool for Current/Future Opportunities)

About The Role

We are recruiting temporary staff to build a talent pool for student accommodation operations. As a Student Experience Team Member, you will join our frontline team to support exceptional student living experiences. This role is temporary, with potential for recurring assignments based on business needs. Reporting to the Student Experience Team Lead, you will embody our CARE values (Connect, Act, Respect, Encourage) and collaborate across teams to maintain a safe, inclusive, and vibrant environment for residents.

Key Responsibilities

1. Deliver Outstanding Student Support:
   • Act as a brand ambassador, providing CARE-driven service to residents and colleagues.
   • Build relationships with students, listen to their needs, and connect them to support resources.
   • Resolve feedback promptly and escalate issues when necessary.
2. Operational Excellence:
   • Adhere to company policies, safety protocols, and sustainability initiatives.
   • Maintain a clean, tidy environment and address issues immediately.
   • Manage post and parcels efficiently following procedures.
3. Sales & Community Engagement:
   • Handle inquiries, conduct viewings (in-person/virtual), and promote accommodation at university events.
   • Support Resident Ambassadors in organizing inclusive community events.
4. Safety & Compliance:
   • Prioritize safety, respond to emergencies, and uphold security standards.
   • Contribute to sustainability goals through daily actions.

What We’re Looking For

1. CARE Values in Action:
   • Connect: Approachable, culturally sensitive, and positive.
   • Act: Proactive, observant, and solutions-focused.
   • Respect: Committed to diversity and treating others fairly.
   • Encourage: Supportive, collaborative, and uplifting.
2. Essential Skills:
   • Ability to stay calm under pressure and act ethically.
   • Flexibility for rotating shifts, weekends, and occasional lone working.
   • Customer service experience (sales/hospitality preferred).
   • Passion for fostering inclusive communities.

Why Join Our Talent Pool?

1. Competitive hourly wage of £13.68 with flexible temporary assignments.
2. Gain experience in student accommodation and community engagement.
3. Opportunity for future roles across Central London sites.
4. Contribute to a welcoming environment for students.

How To Apply

Submit your CV and a brief cover letter highlighting your alignment with the CARE values to [email address]. Specify your shift preference (morning/afternoon) and weekend availability.

Note: This role involves travel across Central London. Successful candidates will join our talent pool for temporary assignments, with shifts allocated based on business needs.

We are committed to equality, diversity, and inclusion. We celebrate difference and encourage applications from all backgrounds.

Help us create exceptional student experiences!