Customer Service Assistant

Trooli; West Malling; On-site; GBP 20,000 - 30,000

Job description

Trooli West Malling, England, United Kingdom

Customer Service Assistant

Trooli West Malling, England, United Kingdom

1 month ago Be among the first 25 applicants

About You
If you are a well organised individual with excellent customer service skills and with a willingness to learn broadband technology, then this could be the role for you!

Please note this role is based in our Kings Hill office Monday-Friday.

The Role

As a Service Activation Assistant, you will manage our resellers (service providers) through their service activation journey from the point of order to their broadband service going live. You will be responsible for ensuring a seamless and efficient activation of services for new and existing resellers.

Further Responsibilities Are

• Managing reseller relationships through various means; including phone calls and emails.
• Sending and tracking our standard communications with resellers to keep them up to date on their orders.
• Planning, organising and evaluating surveys, costings and civils works.
• Using remote access software to activate FTTP connections.
• You will be expected to have a good level of IT literacy and be able to learn new software systems quickly.

Skills And Experience

• Exceptional communication skills - verbal, written etc.
• Ability to collaborate with internal and external stakeholders.
• Able to prioritise and multi-task.
• Strong IT Literacy.
• Analytical ability and logical thinker.
• A willingness to learn Broadband technology.

Qualifications

• GCSE grade 4-9 in English and Maths.

Why Trooli

At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward-thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development.

At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact us for a chat or email us directly at [e-mail]. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Telecommunications