Customer Relations Specialist (ZR_21664_JOB)

BruntWork; London; Remote; GBP 15,000 - 25,000

Job description

BruntWork | Part time: less than 35 paid hours per week

Customer Relations Specialist (ZR_21664_JOB)

• Work Timezone - Must be a City eg London London
• Work Schedule Fixed Schedule
• Job Type Part time: less than 35 paid hours per week
• Date Opened 04/02/2025
• Remote Job
• Industry Other

Job Description

This is a remote position.

Schedule:

Mondays to Fridays, 10:00 AM – 2:00 PM GMT

About the Role:

We are seeking a proactive and customer-focused Customer Relations Specialist to join our team. In this role, you will be the first point of contact for our clients, ensuring seamless communication and exceptional service. You will support client onboarding, maintain accurate records, and assist with administrative tasks, all while upholding compliance and industry standards.

Key Responsibilities:

• Respond promptly and professionally to client queries via email and CRM.
  
• Maintain accurate and up-to-date client records and documentation.
  
• Support the onboarding process, including KYC (Know Your Customer) and compliance checks.
  
• Address and resolve client issues efficiently, ensuring a positive experience.
  
• Assist with scheduling and general administrative tasks.
  
• Collaborate with internal teams, including sales, compliance, and operations, to enhance the customer experience.
  
• Ensure all client interactions align with FCA Consumer Duty standards (will be trained if necessary).
  
• Proactively contribute to client satisfaction and retention efforts.
  

Requirements

Previous experience in customer service, client relations, or a similar role.

Strong written communication skills and attention to detail.

Familiarity with CRM systems and client documentation processes.

Ability to multitask and manage time effectively.

Knowledge of compliance and KYC procedures is a plus.

A proactive and solution-oriented approach to customer interactions.

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.