Customer Service Assistant

This is an IT support group; London; Hybrid; GBP 20,000 - 30,000

Job description

About Us

SportsDock is the flagship UEL sports facility, opened in early 2012, and is one of the largest indoor sports facilities in East London. The sports centre has recently undergone a £500,000 investment and includes two sports arenas, a large fitness facility, Optimal Zone functional room, dance studio and an outdoor 3g football pitch. SportsDock is open 7 days a week, 362 days per year, and is a fantastic resource for Students, Staff and the Local Community. It also boasts a very diverse activity programme and hosts regular sports clubs and national and international events. Our Workforce Programme and through a range of placement opportunities we help to inspire young people to be healthy and active. The service is supported by four main pillars; Community, Integrity, Commitment and Innovation.

About the Job

We are looking for a Customer Service Assistant to join our team in overseeing and supporting customers at SportsDock. Key responsibilities include:

1. Setting up and dismantling activity spaces
2. Health and safety monitoring
3. Monitoring facility usage
4. Ensuring cleanliness and maintenance of equipment
5. Membership sales
6. Handling bookings
7. Addressing customer enquiries

About You

You will be a committed and enthusiastic team member seeking to enhance our customers' experience and support the seamless daily operations of SportsDock. You possess a degree or have significant experience in a leisure-related setting. This position demands dedication and a genuine enthusiasm for delivering outstanding customer service to our varied communities. Strong written and verbal communication skills, as well as proficient IT skills, are essential for this role. Additionally, the position requires a readiness to work during unsociable hours.

Benefits Package

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits include: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays, hybrid working for most positions, and we’re always open to consider flexible working arrangements. We have a subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and a wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and is proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!