Customer Service Advisor (Contact Centre)

TN United Kingdom; Bury; On-site; GBP 20,000 - 30,000

Job description

Social network you want to login/join with:

Customer Service Advisor (Contact Centre), Bury

Client:

We Are Swim

Location:

Bury, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a0cf5dbe395b

Job Views:

2

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

How would you like to work with 'We are swim’ - one of UK’s most successful sport and leisure businesses?

We are looking for an engaging and inspiring individual to work as Customer Service Representative to join our industry leading team.

We are looking for an enthusiastic, confident, self-starter with the ability to provide an exceptional level of customer service utilising multi-channel communications. You are detail oriented and fanatical about providing the very best level of customer service.

You will be working in a busy and vibrant office with the open space feel and embrace our culture of fun and fast paced environment.

Responsibilities

• Delivering an Olympic standard service to new and/or existing customers, responding accurately to all customer enquiries (phone, email, chat, social media) meeting SLA’s and Contact Centre KPIs.
• Enrol new customers onto subscriptions and ensure that all relevant records are updated, and correct processes are followed.
• Manage the Customer Journey, provide product awareness, resolutions to customer issues to aid customer retention.
• Continually develop product knowledge to enrich the Customer Journey and provide first-point resolution.
• Ensure the accuracy of financial processes and correct recording.
• Administration and wrap up work relating to customer interactions.
• Work with the Customer Manager to develop and implement new ways of working to improve efficiency and to foresee possible delays or complications and help plan strategies to avoid or minimise them.

Person Specification/Skills

• A minimum of 5 GCSE’s or equivalent (including Literacy and Numeracy)
• Desirable: NVQ Level 2 or above in Customer Service or equivalent
• Experience in a customer service role or working within a target-driven organisation committed to quality service delivery
• Excellent Organisation and Planning Skills
• Strong communication skills and a customer-centric mindset.
• A proactive approach to problem-solving and accountability for your work.
• Competent with MS Office and Outlook
• Effective at Multi-Tasking and managing different workflows
• Team Player

Flexible approach to working hours needed with some early evening and weekends possible.