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Customer Service Advisor

The Thrive Group

Blandford Forum

On-site

GBP 40,000 - 60,000

7 days ago

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An established industry player is seeking a Customer Services Advisor/Assistant Manager to join their dynamic team in Blandford Forum. This role is vital for ensuring exemplary service to customers, predominantly elderly, who rely on the team for their orders. Responsibilities include managing orders, supporting delivery planning, and upselling products. The company values attention to detail and excellent communication skills, making this an ideal opportunity for someone passionate about customer service. If you thrive in a fast-paced environment and enjoy helping others, this position offers a rewarding career path with potential for growth.

Experience in a customer service role is essential.
Confident in using a PC to manage and process orders.

Taking telephone/internet orders and making outbound calls.
Supporting drivers with route planning and updating customer records.

Customer Service Experience

Attention to Detail

Confident Telephone Manner

Numeracy Skills

Written English Skills

GCSE Maths & English or equivalent

Personal Computer

Thrive Shepton are delighted to be working with our client in Blandford Forum, who are actively recruiting for a CSA/Assistant Manager on a temporary to permanent basis.

The role of our Customer Services Advisor is critical to the success of our business.

The clients' customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

Working Hours:
40 hours per week
Flexibility - staying on after hours when drivers are potentially delayed

What the role would include:

Responsible for the taking of telephone/internet orders and making outbound calls to customers and prospects.
To support drivers with route planning for the next days' delivery rounds.
Holiday cover, being the managers support when needed.
Upselling discounted products.
To ensure each customer is provided with "exemplary" service on each telephone call or contact.
To update customer records and liaise with customer relatives as required.
Prepare promotional literature as required and communicate details of new products or promotions to customers.
To search, provide and continually look for new business opportunities.
To share best practices with colleagues in an effort to continuously improve our service proposition.
To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.

Essential:

Experience of a customer service role.
Confident using a Personal computer to manage and process orders.
Confident telephone manner.
Able to pay attention to detail and be accurate in your work.
Numerate and good written English; GCSE Maths & English standard or equivalent.
Able to work to deadlines.

What you need to do next:

If this position sounds of interest and you would like to be considered, please contact the team at Thrive Shepton for further information.

Thrive Shepton are acting as an employment agency in relationship to this vacancy.

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