Customer Service Advisor

Rietjens - British Cars & Parts; Bath; On-site; GBP 40,000 - 60,000

Job description

Customer Service Advisor

Salary: £24,140 per annum (rising to £28,215 after milestones are achieved)

Location: Bath

Contract Type: Permanent, Full-Time

Curo, a leading housing association in Bath, are seeking an empathetic individual to take on the role of Customer Service Advisor, to be the first point of contact for Curo’s customers. This is an opportunity to take the first step in your career within Social Housing, where you get to make a real difference in people’s lives, within a great work family, and a supportive environment.

Why join Curo?

At Curo, we're not just about providing housing—we're about building futures. We believe our colleagues are the cornerstone of our success, and we're committed to ensuring each colleague has the opportunity to grow, learn, and advance. With our forward-thinking strategy, we're constantly exploring a wide range of dynamic projects and career progression opportunities designed to inspire and engage.

We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust. This means delivering exceptional customer service while treating all individuals warmly and honestly. We value diversity, tailor services where possible, and maintain transparent, inclusive communication. Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise. Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.

Whether you're looking to make a difference in the community, develop your skills, or take your career to the next level, Curo is the place where your ambitions become achievements.

What you'll be doing

As our Customer Service Advisor, you will be part of a caring, supportive team environment, focused on listening to and helping our customers solve their problems.

1. Taking inbound calls, text, social media.
2. Helping to resolve complex queries.
3. Actively listening, diagnosing queries, signposting to relevant departments within Curo.
4. Organising relevant follow-up calls.
5. Updating IT systems and general data entry.

About the team

In the Customer Contact Team, we work in a lively and fast-paced environment. After thorough training, your success will be measured by the quality and quantity of your work and how you engage with our customers. Each day, you'll assist a diverse range of people with various home-related issues. This is a busy role with some complex elements. It can be challenging at times, but it’s also very rewarding to help resolve customer queries.

More about you

Based in our Bath offices, the successful Customer Service Advisor will have the following skills and a background:

1. Customer Service and evidence of problem-solving within a challenging environment.
2. Ability to demonstrate empathy and patience.
3. Use of IT systems.
4. High levels of verbal and written communication with first point of contact experience.

We will provide training, so you have the knowledge and confidence to support our customers. At the same time, you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

What you’ll get in return

We think you’ll have a job that makes you feel good about what you’re doing and helps us to make a difference to our customers’ lives every day. So in return for all your hard work, not only do you get a great salary, but we also offer:

1. 34 days annual leave including bank holidays (rising to 37 days after 3 years’ service).
2. An additional day’s leave on your birthday.
3. Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%.
4. Annual ‘Homes for Good’ Reward.
5. Life Assurance Policy (up to 6x your annual salary).
6. Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work.
7. ‘Perks at Work’ – access to 1000’s of discounts online and in-store.
8. Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work, or mental wellbeing.
9. Free Parking at many of our Offices.

At this time, we're not seeking assistance from recruitment agencies, so please do not call us. If we happen to receive any CVs from recruitment agencies, they will be treated the same as our internal submissions, and we won't be liable for any fees.