Customer Service Administrator

Winncare UK; Essex; On-site; GBP 40,000 - 60,000

Job description

About Winncare & Five Mobility

At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions.

Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve. As a trusted partner in healthcare, Winncare continues to lead with innovation, compassion, and a relentless pursuit of quality.

This is an exciting time for Winncare as we experience organisational growth and new opportunities to join our highly skilled, professional, and committed team in a great working environment.

Five Mobility is a market leading supplier of Bariatric and specialist equipment, specialising in beds, mattresses, seating, toileting and hoisting equipment for acute, community, long term and home care.

Job Title: Customer Service Administrator

Location: Harlow

Role Overview:
An exciting opportunity has arisen for a suitably experienced individual to join our excellent Customer Service team. Employed on a full-time basis and reporting to the Business Manager, the successful candidate will work as part of the team responsible for the Rental / Sales ordering processes for a wide range of Five Mobility products.

Key Responsibilities:

1. Answering and directing phone calls from health and medical professionals, members of the public in relation to the purchase and rental of equipment.
2. Undertaking Hire requests from the customer for either new hires or existing contracts - End to End process.
3. Liaise with other company depots to establish stock status on equipment.
4. Upload hire contacts on the system and amend any discrepancies.
5. Troubleshoot with customers any equipment that is not working, prior to sending out a technician.
6. Undertake the completion of Sales Orders, placing orders on Suppliers - End to End process.
7. Producing reports for customers using either internal database or Microsoft Excel.
8. Investigating and resolving customer hire/invoice queries.

Additional Responsibilities:
This list is not exhaustive and the postholder will be expected to undertake other duties as assigned by the line manager and for which the postholder is suitably qualified and experienced to undertake.

Qualifications:
Applicants should possess good knowledge and experience of administrative procedures, the ability to prioritise own workload and adhere to strict deadlines. Additionally, applicants should possess excellent knowledge of software applications such as Microsoft Office, using the internet and maintaining databases. Accuracy and attention to detail is essential.

Communication Skills:
As the post will require daily interaction with colleagues, customers, and clients, it is essential the successful candidate possess excellent communication skills, both written and verbal.

Weekend Opportunities:
We also have Customer Service opportunities to cover our weekend Out of Hours service, with part-time working over Saturday, Sunday into Monday. Applicants should specify if they are seeking weekend work rather than full time, Monday to Friday.

Personal Attributes:
We are seeking to appoint an energetic, engaging, and charismatic individual with a 'can do' attitude and flexible approach to work with the ability to develop excellent relationships with all individuals or groups.

Application:
If you possess the skills, knowledge, and experience suitable for this vacant post, please apply.