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Customer Service Administrator

TN United Kingdom

Cookstown

On-site

GBP 40,000 - 60,000

2 days ago

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An established industry player is seeking a Customer Service Administrator to join their team in Cookstown. This role is vital in ensuring exceptional service quality and maintaining strong relationships with existing customers. The successful candidate will work closely with Customer Account Managers, handling customer queries, processing contracts, and managing stock orders. You will play a key role in delivering high standards of service while contributing to the company's commitment to quality and environmental sustainability. If you are a proactive problem solver with strong communication skills, this opportunity is perfect for you.

Strong interpersonal and communication skills are essential.
Ability to solve problems proactively and understand business needs.

Respond to customer queries promptly and manage relationships.
Process sales contracts, renewals, and customer orders efficiently.
Log complaints and ensure timely resolution.

Interpersonal Skills

Communication Skills

Problem Solving

Commercial Skills

Customer Service Administrator, Cookstown

Client:

Elis Ireland

Location:

Cookstown, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

1ec630e7101e

Job Views:

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

The company:

Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.

With plants and distribution hubs across Ireland, Elis offers an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards. Our 1400+ workforce proudly supports over 10,000 Irish businesses, delivering quality products and services. Our circular services help clients stay focused on their core business while allowing them to reduce their environmental footprint.

The Role

We are currently recruiting for a Customer Service Administrator for our site in Cookstown, Co. Tyrone.

The Customer Service Administrator will ensure quality of service in order to retain and develop existing customers by working alongside Customer Account Managers and other members of the Customer Service Team. The successful candidate will be able to adapt to business needs and ensure all reports, paperwork, contract renewals, stock orders, and customer queries are dealt with in a timely and efficient manner.

Key Responsibilities:

Respond to all customer query correspondence within agreed time frame and ensure resolution, managing relationships between customers and Elis.
Log all complaints onto the system and update allocated CAM of complaints/resolution so they are briefed for any customer site visits.
Process new sales contracts once approved onto the system.
Process weekly credits, additions, and reductions on the internal system.
Process customer contract renewal paperwork and complete orders for stock and garments.
Process customer mat orders and approve visuals of product pre-order.
Raise manual invoices to customers for logo badges, replacements, workwear sales.
Monthly reporting as directed.
Process cancellations on customer accounts once approved by CAMs.

Knowledge, Skills, Experience:

Good interpersonal and communication skills.
Customer-minded problem solver - proactive.
Good business understanding and commercial skills.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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