Customer Proposition Manager

NatWest Group; Manchester; Remote; GBP 40,000 - 80,000

Job description

Join us as a Customer Proposition Manager

• You’ll play a leadership role in our ambition to deliver compelling and differentiated customer propositions that both meet the needs of our customers and drive business growth across Retail Banking.
• It’s a chance to lead the design of propositions that help meet the One Bank vision, innovation strategy, and long-term customer value growth ambitions for the franchise.
• You can expect great exposure both for you and your work as you focus on the design and development stage of the proposition lifecycle, and take ideas to the minimum viable product (MVP) stage.

What you'll do

As a Customer Proposition Manager, you’ll be leading a team in designing, testing, and developing aspects of the customer proposition, aligned to the franchise strategy, while working alongside proposition delivery, the customer journey teams, and One Bank partner teams.

You’ll also be delivering long-term sustainable customer value and positive customer outcomes in line with customer insights, as well as the franchise strategy and growth ambitions. Alongside this, you’ll be developing, coaching, and empowering clear, capable, and motivated teams.

You’ll also be:

• Taking the lead on designing and developing new or improved products, services, and experiences that ensure the required customer goals and outcomes, driving loyalty and primacy across customers.
• Evaluating the commercial value of the proposed propositional improvements.
• Articulating the MVPs and managing the transition of your design into the Proposition Delivery team for final build.
• Delivering continuous improvement in the customer value proposition.

The skills you'll need

To take on this role, you’ll need an understanding of the consumer financial services sector, along with proposition design and development experience. You’ll also understand how to best test and build proofs of concept, pilots, and MVPs.

Additionally, you’ll need commercial acumen to underpin your designs, as well as an innovative mindset and confidence with digital and technology solutions. You’ll also bring people management skills with the ability to lead, inspire, coach, and develop teams of professionals performing diverse activities.

On top of this, you’ll need:

• Proven team leadership skills, with experience of bringing teams with multidisciplinary skills together to deliver at pace.
• Experience of innovating business and customer outcomes through technology.
• The ability to perform and interpret customer research.
• Operational and financial planning experience.
• Experience of designing and developing customer-centric solutions.
• The ability to work collaboratively with and influence stakeholders and counterparts to deliver.
• Experience of relevant legal policies, regulatory and statutory obligations, and risk management.
• Experience of embracing and role modeling critical Agile capabilities and ways of working.

Hours

35

Job Posting Closing Date: 03/04/2025

Ways of Working: Remote First