Client Relationship Manager

Videalert; Sheffield; Hybrid; GBP 39,000 - 47,000

Job description

Are you a skilled relationship builder with a passion for driving client engagement and business growth?

Do you have experience managing high-value contracts and working with senior stakeholders?

We have an exciting opportunity for a Client Relationship Manager to join our team and help strengthen our client partnerships, ensuring high levels of satisfaction and retention, and drive strategic business growth. You will play a key role in aligning our services with client priorities, support our brand and contribute to internal objectives.

Who We Are

Engage Services, a part of Marston Holdings Limited, is the parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market-leading integrated technology-enabled solutions from design and implementation to management and recovery.

About The Role

This is a fantastic opportunity for someone with a proactive mindset and strong background in client relationship management, who thrives in a fast-paced environment. If you have expertise in Utilities or FCA debt collection and a passion for delivering exceptional client service, you will significantly contribute to our continued success.

Key Responsibilities

1. Build and maintain strong, professional relationships with key clients to ensure satisfaction, retention, and expansion.
2. Actively enhance our brand reputation through transparent and strategic client engagement.
3. Collaborate with internal teams to identify opportunities for service improvement and business growth.
4. Conduct in-person client meetings across the UK as required.
5. Analyse client performance, identify areas for improvement, and implement corrective actions.
6. Provide insights into client needs and market trends to support business development and bid teams.
7. Monitor competitor activity and market innovations to ensure we remain competitive whilst aligning best practice to all clients supporting performance.
8. Engage in project management and contribute to strategic initiatives.

What We Are Looking For

1. Strong Communication & Stakeholder Management - Ability to present, negotiate, and influence senior decision-makers.
2. Contract & Account Management Expertise - Experience managing high-value contracts and client accounts.
3. Data-Driven Approach - Proficiency in MS Office, Power BI, and data analysis to drive strategic decisions.
4. Industry Knowledge - Experience in utilities, FCA debt collection, revenue protection, or metering.
5. Business Growth Mindset - Ability to identify and capitalise on opportunities for account expansion.
6. Flexibility to Travel - Full UK driving license with willingness to visit client sites across the UK.
7. Proven Experience - At least 2 years in client relationship management or field management.

What’s in It for You?

1. Salary up to £47,000 dependant on experience inc. Car Allowance
2. Convenient Office Location: Free parking and excellent public transport links (tram/bus).
3. Generous Time Off: 25 days of annual leave, plus bank holidays.
4. Hybrid working: with three days in the office for collaboration and two days working from the comfort of your home. It’s the perfect balance of in-person teamwork and focused remote work.
5. Family Support: Enhanced maternity and paternity packages to help support your growing family.
6. Health & Wellbeing: Access to a health cash plan for you and your family’s healthcare needs.
7. Lifestyle Perks: Discounts on high street and online shopping, travel, socializing, and wellbeing.
8. Pension Scheme: Secure your financial future with our competitive pension scheme.

If this sounds like the job for you, please apply and a member of our recruitment team will be in touch.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

INDHP