Client Relationship Coordinator / Administrator

Office Angels; Taunton; On-site; GBP 24,000 - 27,000

Job description

Are you ready to elevate your career? Do you thrive in a dynamic, fast-paced environment? Do you want to work for a company that understands the importance of work-life balance? We are seeking a talented administrator to join our award-winning client in the heart of Taunton.

Job Title: Client Relationship Coordinator / Administrator

(As a Relationship Coordinator / Administrator you may have held various job titles in your work history that reflect your experience in client care and professional services. These titles could include Client Relations Specialist, Customer Service Representative, Account Manager, Client Services Coordinator, Client Engagement Officer, Customer Success Manager, Client Support Administrator, Client Experience Associate, Client Care Executive, and Client Relationship Manager. Each of these roles emphasises your ability to nurture client relationships, provide exceptional service, and effectively communicate with clients).

Location: Taunton, Somerset (Office-based)

Hours: Monday to Friday, 8:45 AM - 5:15 PM

Salary & Benefits: £24,000 - £26,500 PA DOE (Experience in financial services required for the higher end of the salary bracket)

• Generous Pension Scheme
• 30 Days Annual Leave, plus Bank Holidays, a day off for your birthday and an additional 2 extra days off for Christmas shutdown!!
• Professional Growth Opportunities: Study support provided both financially and with time to study during the working day.
• Comprehensive Induction Programme
• Annual Salary Review
• Annual Bonus Scheme
• Employee Assistance Program
• Supportive Company Culture with Excellent Values
• Modern, bright, open-plan, and luxurious offices
• Impressive staff room and fully equipped gym with showers and changing room facilities

The Role:

As part of the Client Relations (Wealth Management) team, you will be responsible for addressing clients' needs through effective communication and accurate administration. The team is dedicated to delivering an exceptional client experience, meeting expectations, and providing support to the Wealth Management Consultants.

Daily Duties Include:

• Efficiently handling all client enquiries.
• Preparing refreshments for client and company meetings.
• Proactively managing day-to-day administration tasks, including transacting cases onto the system and supporting consultants and clients throughout the application process.
• Liaising with providers to ensure seamless service delivery.
• Competently using various software packages for data entry and monitoring the company client database.
• Providing efficient client relations support through regular communication.
• Coordinating and implementing office procedures with the Head of Client Relations.
• Sorting and distributing incoming post and organising outgoing post.
• Booking meeting rooms and conference facilities as needed.

Ideal Candidate Attributes:

We are looking for someone who has worked in a role focused on client care, ideally within a professional services setting. You should be adept at nurturing clients, providing a professional service, and engaging with clients. A natural communicator, you will have:

• Proven experience in administration.
• Meticulous attention to detail and accuracy.
• Organised and self-motivated.
• Exceptional customer service skills with a flexible and adaptable approach.
• IT literate.
• Personable, presentable, and punctual.
• Excellent communication and interpersonal abilities.

Next Steps:

Apply online today or email your CV directly to [e-mail]. Alternatively, you can contact Catherine or Georgie on 01823 285440 to discuss over the phone.

Apply now and be part of a team that values your growth and well-being!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.