Client Director - £60,000-£70,000 DOE - London / Hybrid

ZipRecruiter; London; Hybrid; GBP 60,000 - 70,000

Job description

Job Description

Client Director – £60,000-£70,000 DOE – London / Hybrid

A leading brand agency, creating iconic and future-facing brands, seeking a Client Director with a passion for driving business growth.

• Hybrid working – 3 days in the office each week
• Thrive on building strategic relationships with C-suite professionals
• Always with eyes on the horizon, understanding the bigger picture

This role is 70% externally focused, building deep client connections and spotting new opportunities. If you're passionate about brand, strategy and design —and want to make a real impact—this could be the right opportunity for you.

Key Responsibilities

• Continuously seek and implement enhancements to strengthen client relationships and drive long-term success.
• Analyse insights from multiple sources, applying strategic judgment to address challenges, seize opportunities, and manage escalations as a senior point of contact.
• Build deep, long-term relationships by providing expert consultation and strategic guidance, earning a reputation as a valued advisor.
• Proactively nurture client connections, identifying opportunities to expand relationships and drive business growth.
• Collaborate on case studies and PR initiatives, crafting compelling narratives that showcase agency work and strengthen industry presence.
• Deliver compelling presentations with confidence, even in high-pressure situations.
• Actively engage in industry events to expand agency reach, forge new connections, and uncover business opportunities.
• Craft compelling proposals of varying complexity for new opportunities with existing clients, leveraging insights to expand scope and drive growth.
• Proactively implement client growth strategies in collaboration with the Head of Department.
• Develop tailored client growth strategies based on forecasts, ensuring proactive business development and long-term success.
• Partner with the Business Development team to pursue new opportunities, attending client introductions and reviewing key commercial elements.

Key Requirements

• A minimum of 7 years managing client relationships in a brand design agency setting, with a proven track record of leading large-scale global brand transformations.
• Expertise in design, strategy, branding, or a related field is essential.
• Packaging experience is ideal, but not essential.
• A skilled communicator with strong listening abilities, adapting messaging to different audiences.
• Persuasive and clear in both verbal and written communication, ensuring alignment and impact.
• Ability to take full responsibility for client success, fostering long-term relationships and driving account growth from initial engagements to expanded partnerships.

To find out more, please apply today!