Clerical Administrator / Receptionist

Mersey and West Lancashire Teaching Hospitals NHS Trust; Knowsley; On-site; GBP 40,000 - 60,000

Job description

Job Summary

We are seeking an enthusiastic, hardworking and motivated clerical administrator with excellent communication, organisational and time management skills to join our existing admin team in Therapy Services at MWL Teaching Hospitals.

The successful candidate will be expected to support the various outpatient therapy teams, providing a full reception service for a busy reception area, as well as supporting the wider admin team with various duties. Knowledge of Careflow booking system would be advantageous, but training will be provided.

The post will be split between Whiston and St Helens Hospital on a rota basis. Reception at Whiston is covered by 2 shift patterns 0800 - 1600 and 1000 - 1800. Cover will be needed during annual leave/sickness and this may change your scheduled shift at short notice.

A flexible approach to day-to-day tasks is essential, in order to meet the changing demands of the service. Our philosophy is to keep the patient at the heart of everything we do. We look for people who are willing to go the extra mile, not because they are asked to, but because they are committed to being part of a healthcare team that delivers an excellent caring service to our patients.

Main duties of the job

1. Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department.
2. Provide a comprehensive administrative service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties.
3. Ensure cross cover working where appropriate.
4. Deal appropriately with concerns from staff in line with Trust policy.

About Us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

1. Acute Care: Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
2. Primary Care: Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
3. Community Services: Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire.
4. Specialist Regional Services: We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Job Description

Job responsibilities
KEY DUTIES

1. Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department.
2. Deal appropriately with concerns from staff in line with Trust policy.
3. Full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots etc on Medway system.
4. Accurate use of patient information using Medway, including registration screen to check patient details are correct.
5. Obtain information requested by Admin Manager.
6. Work as part of a team to promote effective flows in the department.
7. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters.
8. Attend appropriate training, meetings and education sessions at the request of manager.
9. Work with managers to review working practices and find solutions to problems.
10. Work in a flexible manner in accordance with the Trust Policy.

Person Specification
Qualifications Essential

• RSA/OCR II Typing / Word-processing or equivalent qualification and/or experience

Knowledge & Experience Essential

• Excellent IT knowledge and experience of Microsoft office products i.e. excel, power point, access and MS publisher
• Experience of working in an office environment

Desirable

• Knowledge of Medical Terminology
• Experience of working within an NHS environment

Skills Essential

• Excellent Word processing and keyboard skills
• Self-motivated with the ability to use initiative and work independently
• Ability to organise workload effectively and prioritise to meet deadlines
• Highly developed interpersonal and communication skills
• Ability to accurately maintain computerised and manual filing/documentation system

Desirable

• Audio typing skills
• Knowledge of internal hospital Medway system

Other Essential

• Able to adopt a flexible approach when required
• Comply with Trust policies and procedures
• Ability to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Whiston/St Helens Sites
Warrington Road
Prescot
L35 5DR
Employer's website
https://www.merseywestlancs.nhs.uk/