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Case Manager

Dudley Metropolitan Borough Council

Dudley

On-site

GBP 37,000 - 41,000

11 days ago

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Job summary

An established industry player is seeking a dedicated Case Manager to join their Homelessness Prevention & Response Team. This role focuses on preventing homelessness through effective case management and providing essential advice and support to those in urgent housing need. The successful candidate will play a vital role in ensuring high-quality customer service and developing strategic initiatives within the team. If you are passionate about making a difference in the community and have the skills to manage complex cases, this opportunity is perfect for you.

Qualifications

  • Experience in homelessness prevention and case management is essential.
  • Strong customer service skills and ability to manage a caseload.

Responsibilities

  • Prevent homelessness through various activities and manage a personal caseload.
  • Ensure high-quality customer services and continuous service improvement.

Skills

Homelessness prevention

Customer service

Case management

Job description

Post: Case Manager

Hours: 37 hours per week

Salary: Grade 9 £37,938-£40,476

The Homelessness Prevention & Response Team aim to prevent homelessness wherever possible so we offer advice and support about housing options to those that are homeless, those who may be at risk of losing their home, have other urgent housing needs, or who simply want to know more about the options that are available to them.

The purpose of the job is:

  • To prevent homelessness through a variety of activities
  • To determine DMBC’s legal responsibility for homeless cases
  • To manage a personal caseload, preventing homelessness whenever possible, but otherwise making homelessness decisions and managing the case to conclusion
  • To be an effective member of the Homelessness Prevention and Response Team, ensuring that high quality customer services are provided at all times, and that the service is continuously improving
  • To be personally responsible for developing particular service areas and/or particular partnership initiatives

For enquiries about the post please contact haresha.duljeet@dudley.gov.uk

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at http://www.dudley.gov.uk/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.

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