Business Support Officer

We Manage Jobs(WMJobs); Shrewsbury; Hybrid; GBP 20,000 - 30,000

Job description

This is a 12 month fixed term contract

Telford & Wrekin has a history of ambition and innovation. Home to the historic World Heritage site of Ironbridge, the birthplace of the industrial revolution and, today, one of the fastest growing boroughs outside of London with an unmatched reputation for attracting inward investment and growth. Two thirds of the borough are rural and offer unrivalled access to green space whilst Telford town centre is a regional destination offering burgeoning nightlife and a retail offer second to none.

Telford & Wrekin Council is equally ambitious, being one of the first authorities to move to become a “commercial Council” to secure income to protect investment in our frontline services. This investment has seen both our children and adult safeguarding services ranked as “outstanding” by OFSTED and the CQC respectively. We are an authority that works hard with, and for, our local community to get things done and make Telford a great place to live.

We’re the MJ Authority of the Year for 2022 and were the APSE Council of the Year in 2021.

The Lexcel-accredited Legal Team provides legal advice, assistance and support to Council officers, elected members and external clients at all levels. We are looking for a Business Support Officer to join our friendly team.

Reporting to the Business Manager - Registrars, Public Protection, Legal & Democracy, the post holder will provide administrative and clerical support to all teams within the service area. Tasks include:

1. General office administration tasks (i.e. word processing, telephony, diary management, filing at various Council sites, court bundle preparation) including the collection and processing of information for Officers within the Service Area (this may include tasks off-site where travel is required).
2. Receiving telephone calls from external organisations and members of the public and logging and processing information, ensuring that the calls are dealt with effectively and customer service levels remain high at all times.
3. Tasks to support the Services Delivery Manager - Registrars, Public Protection, Legal & Democracy and the Team Leaders within the Service Area as and when required.

Please click on the links below to view the job description and person specification.

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.

Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.

We value our employees and offer staff rewards and plenty of opportunities for personal development and career progression including:

• Competitive rates of pay
• Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme
• Staff benefits and discounts including salary sacrifice schemes
• Free on-site parking
• Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
• Free access to our employee assistance programme and confidential counselling
• Flexible and mobile working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home – our approach is to promote greater level of flexible working around personal and family commitments

Please note that Telford & Wrekin Council do not hold a sponsorship licence for visas.