Business Support Officer

Paragon Bank; Metropolitan Borough of Solihull; Hybrid; GBP 25,000 - 35,000

Job description

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Business Support Officer looking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

Brief description
Our Motor Finance Business Support Team are looking for someone with customer service experience who will adopt a methodical approach to work ensuring accuracy at all times. Are you this person? Do you have excellent administrative, communication and organisational skills?

Purpose of the role
You will be responsible for ensuring the timely processing of all loan payouts, new introducer applications, and introducer requests received into the Business Support area. You will ensure that the department's excellent standards of customer service and commitment to providing regular communication to our business introducers are maintained at all times. Possesses excellent administrative, communication and organisational skills, with the ability to work accurately, methodically and paying particular attention to detail.

The position will involve working some unsociable hours over a 6-day rota. Duties and responsibilities

• Awareness, understanding and contribution in achieving the business area’s objectives
• Achieve personal objectives set by the Business Support Manager
• Provide processing and administrative support to the Underwriters in respect of new business application processing
• Check and validate agreement and vehicle documentation for all application payout completions, undertaking all pre-completion checks, including fraud prevention and money laundering prior to funds release
• Operate within credit policy and lending guidelines and procedures at all times
• Data entry, ensuring a high level of accuracy is maintained by achieving expected call and file audit scores
• Effective handling of incoming new lending enquiries
• Ensure all tasks are completed and delivered in line with agreed deadlines and service standards by maintaining high levels of productivity and team contribution
• Participate in meetings open and honestly through positive communication
• Attend training courses that are identified to assist in personal and role development
• Establish and maintain professional relationships with external service providers, introducers, and internal customers
• Being aware of and adhering to Paragon's company values

About You

Skills

• Previous experience in a customer service and administrative environment
• Awareness and understanding of all prevailing regulatory and compliance requirements
• Strong attention to detail
• Ability to work within a team and on own initiative
• Ability to communicate clearly and concisely on all levels
• Computer literate with a working knowledge of MS Office applications

Qualifications and experience
Previous experience in a customer service and administrative environment essential.

Working hours
37.5 hours per week on a rota basis, between the hours of Monday to Thursday, 8.30am to 7.00pm, Friday 8.30am to 6pm (one hour for lunch).
In addition to normal working hours, you may be required to work one in every six Saturdays, 10.00am to 5.00pm.

About Us

Even if you don’t meet all the criteria,we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

What can we offer you?

Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave

• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.